Entry Level IT Support Technician

Akkodis is seeking a Help Desk Technician job with a client in Macedon, NY. Must hold a Bachelor’s degree in Computer Science, Information Technology, or related field to be considered for this role. Will to help scale and optimize business processes, work with users internally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single interaction.

Rate Range: $20/hr. to $30/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Help Desk Technician responsibilities include:

• Troubleshoot multiple user issues simultaneously and own ongoing small to medium-project work.
• Support our core platforms - user support, ticketing
• Take ownership of user issues/escalations as a member of the IT support staff applying your understanding of systems within multiple applications
• Document all processes and update current documentation for the established process
• Complete and document assigned project work and provide updates to ensure accuracy
• Work with other IT team members to improve efficiency by implementing new processes, tools, strategies, and automation
• Provide the very best customer service experience for all users when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
• Monitor and maintain the asset inventory system and ensure all hardware/software allocations are logged and up to date
• Basic PC setups, networking changes, windows desktop and server updates

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field is required.
• Minimum One-year related experience.
• Ability to diagnose and resolve basic technical issues.
• Excellent problem-solving and communication skills

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 585-490-8656 or [email protected].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance