Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.
Application: The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.
Application Notification: Please note that some communications from the Human Resources department may be sent from noreply@services.cityofaspen.com.
Pay Ranges:
Hiring Range: The hiring range covers the starting segment of the pay scale, from the entry point up to the first quartile (Q1). Starting pay is determined based on the candidate’s qualifications and experience.
Salary Range: The salary range reflects the full pay range for the position, from the minimum rate to the maximum rate. This represents the earning potential employees can achieve over time while in the role.
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Serve Your Community, Grow Your Career, and Enjoy Great Benefits:
Up to $3,000 Sign On Bonus may be available.
The City of Aspen is an Equal Opportunity Employer
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Job Title: Enterprise System Administrator
Department: Strategy & Innovation Office (on-site, Aspen,CO)
Classification: Exempt
Hiring Range: $91,437/annually - $102,887/annually
Salary Range: $91,437/ annually - $137,176/annually
Position Summary: The Enterprise System Administrator serves as the technical product owner for an enterprise system at the city, combining day‑to‑day technical administration with ownership of system coordination and delivery. The role supports routine technical needs, leads system meetings, collaborates closely and manages the intake, feasibility, and tracking of requests handled by the core administrative team while acting as the primary point of coordination between the city and third-party vendors.
The Enterprise System Administrator resolves straightforward technical issues directly and coordinates with vendors on more complex enhancements or problems, ensuring clear requirements, shared expectations, and follow through from request to implementation. Through effective communication and project management and collaboration, this role brings structure to competing demands, facilitates cross department collaboration, and takes ownership of the overall health and effectiveness of a shared system.
Supervision Exercised and Received: Position works under the general direction of the Director of the Strategy & Innovation Office or designee.
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Essential Job Functions:
Enterprise System Administration
• Serves as the technical product owner for the City’s Salesforce platform, ensuring day to day stability, usability, and data integrity
• Shares primary responsibility for the system with the business product owner, collaborating closely on issue identification, resolution, and prioritization
• Performs routine Salesforce administration, including configuration updates, user access, permissions, and straightforward issue resolution
• Monitors system usage and performance to identify risks, trends, and improvement opportunities
• Maintains system documentation, standard operating procedures, and user reference materials
• Coordinates routine system updates and minor enhancements, including sandbox testing and production deployment
• Ensures system access and data practices follow established City standards and policies
• Reviews recurring issues and support trends to recommend targeted system or workflow adjustments
• Supports user adoption through clear guidance, documentation, and incremental system improvements
Project Management
• Manages the intake, prioritization, and tracking of Salesforce requests handled by the core administrative team
• Coordinates enhancement and maintenance work from request through implementation
• Coordinates with third party vendors on complex enhancements or technical issues beyond routine administration
• Tracks progress and follow through to ensure work aligns with agreed priorities and timelines
Meeting Facilitation
• Leads recurring Salesforce system and administrative meetings
• Develops agendas, document decisions, and track action items through completion
• Facilitates cross department discussions to clarify needs, align priorities, and resolve system related issues
• Coordinates and participate in vendor meetings related to system support, enhancements, and troubleshooting
City Organizational Values
• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.
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Core Competencies: Displays the following key competencies in the overall job performance, to include knowledge, skills, and abilities:
• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Team Building: Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.
• Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
• Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.
• Business Acumen: Demonstrates understanding of business processes, objectives, and goals.
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Minimum Qualifications:
Education: Bachelor’s degree in a relevant field or a combination of experience commensurate with such a degree.
Experience:
• Three or more years of experience administering or coordinating work for an enterprise business application (Salesforce or comparable)
• Experience serving as the primary system coordinator for a shared, multi-department system
• Experience managing request intake, prioritization, timelines, and stakeholder communication
• Experience coordinating third-party vendors to deliver system enhancements and resolve complex issues
Technical Knowledge: Must be proficient in Microsoft Word, Excel, Outlook (Email), and a thorough understanding of computers and online computer-based technology applications, which includes accessing web-based platforms. Proficient with Microsoft 365 and web-based business applications. Working knowledge of enterprise application administration concepts (user access, permissions, configuration, basic reporting, and troubleshooting) and the ability to learn new platforms quickly. Familiarity with data quality practices and handling sensitive information in accordance with City policies.
Licenses & Certifications: Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date.
NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
Position Type and Work Hours:
• Regular full time, hours may vary with workload.
• Occasionally, evenings/weekends may be required depending on department needs and special projects.
• Remote work opportunities will be available two days per week in accordance with City policy.
Work Environment:
• Indoors: Office environment.
• Outdoors/Off-Site: Attends open houses and visits to housing units. Meetings, trainings, and site visits at a variety of city facilities and areas.
Physical Demands:
Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or positioning oneself to move an object from one level to another.
Carrying: Transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 10 pounds from one level to another.
Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.