Impellam Group is a connected family of global workforce and STEM talent solutions brands, helping organizations future‑proof their business through access to deep technical talent communities and industry‑leading workforce strategies. With nearly 80 countries supported and access to more than $4.6B in managed workforce spend, our brands — including Lorien, SRG, Bartech and Guidant Global — provide mission‑critical skillsets across IT, Engineering, and Life Sciences
The Talent Solutions Account Manager plays a critical role in expanding, retaining, and deepening relationships within established enterprise clients. It is designed for a sales professional who thrives in consultative account management, understands how to uncover growth opportunities within existing partnerships, and excels at delivering long-term value to complex organizations.
This role partners closely with recruiting, delivery, and leadership teams to ensure client satisfaction, account expansion, and consistent execution of high-impact talent solutions.
Position Objective:
- Manage and grow a portfolio of existing enterprise accounts
- Expand share-of-wallet by identifying new service lines, geographies, and workforce solutions within current clients
- Serve as a trusted advisor to hiring managers and senior stakeholders
- Drive revenue growth through account expansion, renewals, and long-term partnership development
- Ensure exceptional client experience and delivery alignment
Key Responsibilities:
Enterprise Account Management & Expansion
- Own and manage relationships with assigned enterprise and strategic accounts
- Develop a deep understanding of each client’s business goals, workforce challenges, and talent strategies
- Identify and execute opportunities to expand services, job families, regions, or solution offerings
- Lead account planning activities, including growth strategies and quarterly business reviews (QBRs)
- Partner with leadership to strengthen long-term client relationships and contract renewals
Client Relationship & Stakeholder Engagement
- Build strong relationships with hiring managers, procurement, HR, and senior decision-makers
- Act as the primary point of contact for client communication and escalation
- Provide consultative guidance on market trends, talent availability, and workforce best practices
- Ensure high levels of client satisfaction, trust, and retention
Delivery & Internal Collaboration
- Partner closely with recruiting and delivery teams to ensure alignment on client expectations and outcomes
- Translate client needs into actionable recruitment strategies
- Support continuous improvement of service delivery and talent performance within accounts
- Advocate internally for client needs while balancing operational realities
Sales Operations & Reporting
- Maintain accurate account activity, pipeline, and forecasts within CRM systems
- Track expansion opportunities, contract performance, and revenue trends
- Report on account health, risks, and growth opportunities to sales leadership
- Ensure compliance with internal processes and client agreements
Work experience and attributes:
- Proven experience in account management, enterprise sales, or client services within staffing, talent solutions, or workforce consulting
- Demonstrated success expanding and retaining large, complex client accounts
- Strong consultative selling and relationship management skills
- Comfort working with senior-level stakeholders and cross‑functional teams
- Highly organized, proactive, and client‑focused
- Experience supporting IT, Engineering, or Life Sciences clients preferred
- CRM proficiency and data-driven approach to account management
Workplace Health, Safety, and Environmental Compliance:
At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.
Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.
You will meet our HSE obligations by committing to:
- Seek to prevent injury to any employee, customer, worker, or contractor.
- Actively participating and completing compliance training as required.
- Consider the safety implications of decisions.
