Employment Specialist & Program Technician (POST Team)

Have you mastered the case manager role and are ready for more?
Are you skilled in case management and driven bysupporting programs?

Career Path Services is hiring an Employment Specialist & Program Technician. This role is within our POST Team, a flexible “float” team which works primarily remotely, steppingin wherever support is needed across our workforce development and human services programs. This role blends direct service and behind-the-scenes operations, jumping in to support caseloads, stabilize programs during staffing gaps, and help launch or wind down programsand take on projects as the needs arise. This role willwork closely with staff and leadership to keep programs running smoothly by supporting compliance, career services, improving processes, and strengthening how services are delivered. The role also leverages existing data platforms to coordinate program data, ensure accuracy, and create clear, useful data presentations that help teams understand performance and make informed decisions.

The ideal candidate is adaptable, resourceful, and energized by variety, someone who can quickly step into new teams and figure things out without missing a beat. They'll bring a strong mix of case management experience and comfort working with data systems, using data to both support day-to-day operations and communicate program impact.

The major responsibilities of this position include serving with one foot in the Career Path Services technology and data team and the other foot in the CPS POST team as a remotely deployable team member to provide surge support / coverage or consulting to area program operation leaders as needed. Major responsibilities of this position include, but are not limited to:

• Provide functional support to program teams, answer team member questions, help with team member problems, and provide oversight of program team member work for quality and guideline compliance.
• Participate in WDC/WIOA/DSHS system and center initiatives and provide tactical guidance for staff as directed.
• Provide continual evaluation of processes and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• May assist management with staff recruitment, scheduling/timekeeping, and performance management.
• Provide review and approval of program eligibility and program enrollment; includes review of data integrity documentation at MIS entries.
• Support management and perform management duties when manager is absent or out of office, as appropriate.
• Hold voucher approval authority for program expenditures including WEX, OJT, and ITA, according to Global Policy 19-Procurement.
• While serving in program support roles, follow organizational program model including:
  • Initial Engagement: Reach and invite customers to apply for services at quantities and qualities that lead to exceeding enrollment goals and produces program outcomes. Conduct employer and participant outreach and recruitment, orientation and eligibility determination, initial assessment, and service plan development
  • Service Components for Individualized Career and Training Services: Use allowed activities to build a Customer Service Plan that prepare participants for unsubsidized employment at a family supporting wage. Responsible for supervising a caseload of participants by providing comprehensive caseload management, documenting services, and managing an individual practitioner budget. Provides the following services: comprehensive assessment, skill building, vocational or occupational skills training, financial literacy, supportive services, paid and unpaid work experience, On-the-Job Training, job development, and placement.
  • Program Completion and Transition Strategies: Ensure appropriate timelines and lengths of participation, helps the participant achieve their customer service plan to allow for an orderly exit of participants from services, and manages caseload sizes. Tasks include job placement, transition and contingency planning, and follow-up services. Follow up services include serving the program alumni with a limited service such as career and wage progression, mediating employer/employee disputes, upon request, and developing additional resources to ensure long-term attachment or reattachment.
  • Performance and Continuous Improvement Strategies: Understand the program performance measures and customizes retention services to ensure a good return on investment. Utilize customer satisfaction surveys to gather customer feedback throughout participation and at program completion to evaluate the quality of services.
  • Conduct timely, accurate and complete data input for registrations and enrollments, status changes, exits/terminations and post exit MIS in the division’s operating system. Maintains client files in both hard and electronic versions.
• Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.
• Utilize, organize, and coordinate data within the various data systems utilized by Career Path Services to ensure consistent data collection processes and that data is stored securely and efficiently, including:
• Ensure accessible, secure, high-integrity data collection, entry, storage, analysis, and reporting.
• Work with staff to conduct and monitor all data collection procedures for Apricot Database and ensure the integrity of Apricot database content, and reports.
• Maintain reporting tools, dashboards, and visuals to provide quick and accurate insights into programmatic performance, and to help communicate stories about the work of Career Path Services. This includes:
• Maintainprogram performance monitoring processes, technology, and reporting systems.
• Maintainprogram outcome monitoring processes and reporting, and providing recommendations—including, but not limited to, managing systematic surveys, interviewing, and follow up with participants.
• Produce timely, transparent, reliable, accurate reports as needed to maintain grant compliance and industry best practices and leadership.
• Other applicable duties assigned by supervisor.

Technical Competencies and Skills

• Ability to develop excellent customer relationships as well as assess needs, meet standards for service and evaluate customer satisfaction.
• Case management methodologies and techniques
• Exceptional verbal and written communication, writing skills.
• Aptitude to analyze data utilizing multiple technology platforms for organizing and presenting data.
• Ability to adapt to business needs and work well under pressure.
• Able to work with minimal supervision and prioritize workload while maintaining confidentiality in a dynamic, fast-paced environment.
• Ability and willingness to learn and become proficient in all business units and fund sources, other legislated programming and data systems as they pertain to reporting.
• Ability to organize individual work tasks and outcomes and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Ability to be flexible and adapt in any situation.

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

Required

• High School Diploma or GED.
• Minimum two years of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
• Case management experience
• Advanced level use of Microsoft Word, Excel, PowerPoint, and Outlook; Online form building tools, and other business-related applications, as appropriate.
• Excellent working knowledge of computer systems and applications required, including word processing and database use.
• Experience in advanced clerical, computer-oriented position, such as Analyst, Data or Business Analyst, Financial Analyst, Programmer, or related field, but not exclusive.
• Flexibility in working some evening and/or weekend hours
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

Preferred

• Bachelor’s degree in business administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology.
• A business school or college degree in: Information Systems, Computer Science, Business Administration, or related field.
• Certified Workforce Development Professional (CWDP).
• Demonstrated success in a performance-based system and one year of experience working with employers, job placement, job development, sales, workforce development, job coaching, employment, and training.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homelessness, family violence, poverty, etc.
• Experience in public speaking and presentations to a diverse community.

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, includingFloating Holiday and Birthday Holiday
• Cell phone reimbursement allowance, internet reimbursement allowanceandPersonal DevelopmentReimbursement Allowances
• Tuition Reimbursement program and a qualified employer for theFederal Loan Forgiveness Program

Job:Employment Specialist & Program Technician (POST Team)
Primary Location:Statewide, Washington State
Salary:Salary range for job offer: $55,000-61,500 annually, DOE, plus benefits. Full annual salary range for lifetime of position: $55,000-81,000.
Recruitment Closing Date:Open until filled-The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.