EMPLOYMENT SECURITY REPRESENTATIVE II - 40045063

Requisition No: 871897

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40045063

Pay Plan: Career Service

Position Number: 40045063

Salary: $41,712.00 - $44,846.16

Posting Closing Date: 04/23/2026

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JOB TYPE: FULL TIME / Career Service

POSITION LOCATION: Fort Myers, FL (relocation benefits are not available for this position)

Employment Security Representative II

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a professional position which promotes employment and training programs. Staff is focused on placement services using Employ Florida (EF), job boards, local newspapers, and community resources. This position is responsible for prioritizing work demands with a focus on customer satisfaction. Ensures quality job referrals based on employer defined skills set and requirements. Employers are provided job order services, job creation, updates, placement verification, follow-up and hiring events. The position ensures that all services provided are adequately documented in EF and makes certain career seekers understand all services provided by CareerSource Southwest Florida.

Receives immediate supervision from Senior Management Analyst Supervisor-SES, and/or center supervisor.

Core services to individuals as required, including but not limited to:

• Greet and assist career seekers and employers by assessing primary needs and directing customers to appropriate services.

• Coordinate the provision of labor exchange services to employers and eligible persons which include intake and assessment, counseling, testing, job search assistance, referral and placement.
• Assist applicants in obtaining appropriate employment by evaluating skills, work experience, abilities, and education; referring applicants to appropriate available job openings.
• Contact employers to develop jobs aligned with applicants’ vocational or career objectives; and providing in-depth counseling to individuals having difficulty choosing an occupational field.
• Assess customers’ needs to determine the eligibility of applicants and provide referrals to services such as, Migrant Seasonal Farm Workers Services (MSFW), Veteran Employment Services, Trade Adjustment Act (TAA) offered regionally, Workforce Innovation & Opportunity Act (WIOA), Welfare Transition (WT), Supplemental Nutrition Assistance Program (SNAP), Federal Bonding, In-House Hiring Events, etc.
• Provide services for Reemployment Services and Eligibility (RESEA) offered regionally.
• Ensure full compliance with state, federal, or local policy of entering staff assisted services codes and documentation recorded in EF.
• Monitor performance and production reports to ensure that relevant performance standards are met. Develops and maintains contact with resources within community groups and local organizations engaged in providing counseling and/or rehabilitative services.
• Provide specialized professional employment security services to individuals needing more complex assistance.
• Identifies and recommend to the center supervisor actions and services rendered to maintain compliance with established regulations, directives, and procedures.
• Instruct career seekers one-on-one or in a group setting by conducting employability skill workshops on presenting a positive image, provide information on how to effectively access job openings, completing applications, resume assistance, interviewing and networking techniques, etc.
• Assist other Employment Security Representatives in more difficult cases where further background and graduate/advanced study may be of assistance.

Respond to and Resolve Customer Complaints:

• Follow the Standard Operating Procedure for Customer Complaint Resolution.
• Update and maintain the state complaint log.

Required Knowledge, Skills, and Abilities:

• Must be proficient in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Knowledge of the methods of data collection.
• Knowledge of the principles of techniques of effective customer service and the ability to provide excellent customer service.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to record, collect, evaluate, and analyze data.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to read and understand reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to make presentations in groups of individual settings.
• Ability to work effectively as part of an inter-organizational team.
• Ability to work independently at times and with supervision as needed.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Successful completion of the Florida Certified Workforce Professional Tier 1 training within one (1) year of employment in this position.
• Required to travel and must provide own transportation.

Preferred:

• A bachelor’s degree from an accredited college or university in Business, Human Services, Education, or a related field and 2 years of experience in sales and/or marketing.
• Professional or nonprofessional experience in area related to employment security, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-to-year basis for the preferred college education.
• Registered in EmployFlorida.

Pay:

$41,712.00 – $44,846.16

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative II is a professional position with Florida Commerce which promotes employment and training programs alongside of the Workforce Development Board frontline staff. You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources. Ensures quality referrals are based on employer defined skill sets and requirements. Employers are provided with job order services, job creation, updates, placement verification, follow-up and hiring events. You will be required to ensure that all services provided are adequately documented in Employ Florida. You are responsible for focusing on work demands and customer service in a diverse environment. You will make sure career seekers and employers understand all services provided by CareerSource Southwest Florida.

The Difference You Will Make:

You will provide services that are adequately documented in Employ Florida (EF) and make sure job seekers are obtaining and retaining employment and assist local employers to attract and retain highly qualified candidates. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Fort Myers is a city in Lee County that is in Southwest Florida that is situated on the Gulf Coast south of Tamp. It is popular for its white sandy beaches, shell hunting on the islands, fishing, subtropical landscape including the Everglades, and winter resort economy. Visiting here you can learn about two of the nation’s most famed inventors and business leaders, Henry Ford, and Thomas Edison, and visit their winter estates, now museums. Cape Coral-Fort Myers and the Naples-Marco Island Metropolitan areas provide many opportunities for business growth and shopping. Major baseball teams, Boston Red Sox and Minnesota Twins, winter here in Fort Myers. Experience the history and the wildlife in the many parks and sanctuaries in this area of Florida! You will work within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions (www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.