Eligibility Clerk

Want to join a growing, winning team for a company that dreams big, innovates, has fun and has been selected both locally and nationally as a Best Place to Work? Healthy smiles and healthy lives are at the heart of what we do, which is why we have been named as a 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America. If you have a strong record of putting customers first, sharing ideas, collaborating with others who enjoy a fast-paced, fun, and engaging environment, we want to learn more about you!

At Delta Dental of Kansas, we strive for excellence in everything we do while living well through a holistic culture of health and wellness. We earn customer trust and loyalty every single day. We put the user first – their needs drive our innovative solutions. We strive to be inclusive, curious, and collaborative and we care about and support our community.

Position Summary:

The Eligibility Clerk supports the organization’s mission by accurately and efficiently maintaining member and enrollment information for benefit plans, including dental, vision, FSA and COBRA and ancillary products. This role is responsible for processing enrollments, changes, renewals, and terminations, ensuring data integrity across systems, and maintaining proper documentation. The Eligibility Clerk works collaboratively with internal departments and external contacts to resolve eligibility inquiries, support billing accuracy, and ensure timely professional service while meeting productivity and quality standards.

Responsibilities:

• Enters and maintains member and enrollment information, including new enrollments, changes to existing enrollments, student eligibility verifications, COBRA enrollments, reactivations, and terminations. Images all documents for proper document retention.
• Maintains internal and external contact in a professional and tactful way regarding eligibility status for the purpose of sharing and obtaining information. Tasks may include retrieving files and other information, working closely with Finance, Sales & Marketing departments, Group Administration and external constituents including HR Professionals.
• Assists with the processing of electronic member eligibility files from groups, including loading and confirming reports with internal and external constituents.Works electronic eligibility file changes, such as moving members between groups, resolving discrepancies and updating members manually as necessary.
• Assists with the processing of monthly pre-bill reports to ensure accurate group bills.
• Regular and reliable attendance is an essential function of this position to ensure team collaboration and client support.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Strong written and professional verbal communication skills required.
• Strong computer knowledge including Microsoft Word, Excel, and Outlook required
• Multi-tasking and in-depth problem-solving skills required
• Typing 60 wpm without error required.
• Error rate of 3% or less.

Education and Experience:

• High School Diploma or equivalent.
• Related office experience required.

How We Take Care of Our People:

“You” time: we offer paid vacation, sick time, holidays, floating holiday, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.

Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.

Competitive compensation package that includes an annual bonus and merit increase.

401(k) plan with company match and additional contribution for those who are eligible.

SupportLinc-24/7 365 Employee Assistance and Wellness program for you and everyone in your household.

Career growth: Education/tuition assistance, corporate memberships, seminars, lunch and learns, etc.

Named the top 2022, 2023, 2024, and 2025 Healthiest 100 Workplaces in America: Gym membership benefits. The Culture and Wellness Committees plan various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social and volunteer engagement opportunities, and more.

Delta Dental of Kansas Has Been Recognized Nationally and Locally As:

Named National Best Places to Work by Best Companies Group in 2023

Named Best Company to Work for by Ingram’s Magazine in 2023

Named the top 2022 Healthiest Employer by the Kansas City Business Journal in our company size category.

Named a Best Place to Work by the Wichita Business Journal 2021 and 2022.

Nationally selected as Best Places to Work in Insurance in 2021 and 2022

Company of the Year for Insurance by the American Business Awards (Gold Award).

2021 Innovation Award by the Wichita Business Journal

Healthy Workplace Gold Award for excellence in employee engagement and community service

2021 AM Best “Excellent” rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management.

Delta Dental of Kansas is an equal opportunity employer.