DOL Services Specialist

The Georgia Department of Labor (GDOL) is currently seeking qualified applicants to fill the DOL Services Specialist position in the Claims Administration Unit.

The positions are located at 148 Andrew Young International Blvd. NE, Atlanta, Georgia, 30303.

JOB SUMMARY

The Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

The DOL Services Specialist, under limited supervision, performs a variety of professional functions related to the processing of claims.

ESSENTIAL FUNCTION & RESPONSIBILITIES

• Processes interstate claims
• Verifies wages for the establishment/reconsideration of weekly benefits amounts
• Completes child support calculations
• Processes partial claims and payments
• Researches claim statuses and exceptions
• Directs customers to appropriate departments and administrations
• Assists with answering phone calls in a high-volume work environment
• Responds to emails
• Provides data entry and clerical support as needed.

PREFERRED QUALIFICATION

• Bachelor's Degree from an accredited University or College
• Two years experience processing unemployment insurance claims
• Two years experience as a DOL Services Specialist Assistant or Clerk II
• One year experience answering phones and/or performing clerical duties in a high-volume work environment

WHY YOU SHOULD APPLY

The State of Georgia and Georgia Department of Labor offers a generous benefit program with wide variety of available choices:

• Retirement and Savings Plans
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
  • Flexible Spending Accounts (healthcare and dependent care)
  • Dental
  • Vision
  • Life
  • Disability
  • Long Term Care
  • Legal
• Paid Time Off
  • 13 Holidays
  • Annual Leave
  • Sick Leave
  • Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program

In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law).

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.