Dispatcher (Public Safety Telecommunicator)

Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.

Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.

Are you interested in starting a new career or are you an experienced emergency dispatcher looking to continue your career with a highly respected agency? The Town of Marana is seeking an entry-level or experienced Dispatcher to join a great team and dispatch emergency and non-emergency police personnel in response to calls for service.

The Town offers a competitive benefits package:https://www.maranaaz.gov/Departments/Human-Resources/Benefits-Compensation

Entry-level Dispatchers will attend a 10 week Dispatcher academy

Expected Hiring Range:$20.65 - $25.30
Salary Range:$20.65 - $29.94

• placement within the expected hiring range is dependent on direct experience, internal equity and/or budget

Schedule: Varying schedules including graveyard shifts, weekends and holidays.

• Receives calls for service by acting as liaison between public and police; determines emergency response necessity; provides information to the public; and accesses and utilizes multiple computer systems, data bases, reference books and maps.
• Receives and initiates radio communication with field personnel; monitors radio frequencies; maintains unit status and location; and retrieves and relays emergency information.
• Maintains state and federal required documentation; performs communication tasks by distributing information to appropriate agencies; responds to requests; and maintains information.
• Other duties as assigned

• High school diploma or GED equivalency plus six months of additional education or training
• Over six months of customer service experience
• Must pass an extensive background investigation, polygraph and psychological evaluation.

Additional Requirements:

• Must pass a pre-employment physical examination and drug test
• Must obtain ACJIS (Arizona Criminal Justice Information System) Certification within 6 months of hire
• MUST ATTACH THE NON-SWORN SUPPLEMENTAL APPLICATIONas part of the submission. Please note that this supplemental application must be notarized. You can also submit the non-sworn supplemental application via email directly to Nikki Hemphill, HR Generalist atnhemphill@maranaaz.govor Fax to 520-382-3500 once you submit your online Town of Marana application
  • Click here to download the file:https://smartfile.maranaaz.gov/f/7240e66f52f8e06f

PREFERRED REQUIREMENTS:

• Experience as a public safety dispatcher
• Experience working with confidential information

RECRUITMENT PROCESS

To be considered for this position, all applicants must complete the Town of Marana application form in its entirety online at https://www.governmentjobs.com/careers/marana and the Non-SwornSupplemental Application. Providing a resume is welcome; however, it will not substitute for completing all required sections of the application. Minimum qualifications will be reviewed and evaluated based solely on the information provided in the application. Incomplete applications or applications lacking the required details may result in disqualification from the hiring process.

Job posting will remain open until a sufficient number of applicants have met the minimum requirements. A first review date of applications will be conducted on 3/2/2026.

To be considered in the initial review, please submit your online application by 11:59 PM on 3/1/2026.

Applications submitted after this deadline may or may not be reviewed, depending on the needs and progress of the selection process.

REVIEW AND TESTING PROCESS

*Please note all communication and status updates will be sent via email through the applicant tracking system and/or Human Resources. Please monitor junk mail.

• Candidates will be asked to complete and notarize the Non-Sworn Supplemental Applicationhttps://smartfile.maranaaz.gov/f/7240e66f52f8e06fduring the application submission which will be used during a potential background investigation.
• Candidates selected to move forward will be invited to an online/remote practical assessment. This assessment utilizes computer software to simulate a public safety communications environment.
• Candidates selected to move forward will be invited to Oral Boards and finalists will go through further background investigations and testing. Further details will be provided for those that move forward in the process.