Dispatcher

Dispatcher

Job Description

The Dispatcher coordinates daily transportation activities by assigning drivers and vehicles, planning efficient routes, and ensuring accurate documentation for all shipments. This role serves as a central communication hub between drivers, internal teams, and customers to support timely deliveries, resolve issues, and maintain compliance with company policies and DOT regulations.

Responsibilities

• Assign drivers and vehicles based on delivery needs and production schedules to ensure timely and efficient service.
• Prepare loading lists, shipping documentation, and detailed delivery directions for each order.
• Plan and optimize routes and loads to support cost-effective operations and on-time deliveries.
• Monitor weather and traffic conditions and promptly communicate relevant updates to drivers.
• Communicate regularly with drivers, production, sales, and customer service teams regarding delivery updates, delays, and project requirements.
• Coordinate with internal teams to resolve delivery issues and respond to customer inquiries in a timely and professional manner.
• Contact customers to confirm delivery details and adjust schedules as needed.
• Assist with pickup orders, ensuring accurate instructions and coordination with drivers and customers.
• Maintain accurate records of shipments, delivery logs, and transportation activities for tracking and compliance purposes.
• Ensure adherence to company policies, DOT regulations, and safety standards in all dispatch activities.
• Process DOT-related reports and documentation as required.
• Support general office and administrative functions, including data entry, outbound calls, and preparation of purchase orders.
• Provide dispatch-related customer service by responding to inquiries, updating order status, and addressing service concerns.

Essential Skills

• Strong organizational and planning skills with the ability to manage multiple deliveries and priorities at once.
• Detail-oriented approach with a focus on accuracy in documentation and recordkeeping.
• Proactive problem-solving skills to address route changes, delays, and service issues.
• Excellent verbal and written communication skills for effective interaction with drivers, internal teams, and customers.
• Strong interpersonal and customer service skills to build positive relationships and handle inquiries professionally.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to perform accurate data entry and handle administrative support tasks.
• Ability to work under pressure and adapt quickly to changing priorities in a fast-paced environment.

Additional Skills & Qualifications

• Experience with ERP or dispatch software, such as Titan, preferred.
• Familiarity with dispatching processes and transportation service coordination.
• Knowledge of DOT regulations, transportation procedures, and safety standards is a plus.
• Experience handling outbound calls and providing dispatch customer service.
• Experience supporting purchase order processing and general office administration.

Why Work Here?

You join a company that invests in your well-being from day one, offering comprehensive medical, vision, and dental coverage, paid time off and vacation, and a competitive 401(k) plan with a 4.5% company match. You benefit from a company-paid lifestyle allowance, life and disability insurance, and an employee stock purchase plan that supports your long-term financial goals. The organization rewards performance with competitive compensation and bonuses and provides training and advancement opportunities to help you grow your career in a supportive, development-focused environment.

Work Environment

This role is based in a concrete plant environment that can be dusty and is not climate controlled, so you should be comfortable working in varying temperatures and conditions. The position involves working in an office setting within the plant, using computers, phones, and standard office equipment to manage dispatching, data entry, and documentation while remaining closely connected to active production and transportation operations.

Job Type & Location

This is a Permanent position based out of Oakboro, NC.

Pay and Benefits

The pay range for this position is $43000.00 - $72000.00/yr.

Day 1 Benefits Coverage with low cost Medical, Vision, DentalDay 1 Paid-time Off and Vacation4.5% Company Match 401(k) plan$500 Annual Company-paid Lifestyle BenefitCompetitive Compensation and BonusesCompany-paid Life and Disability InsuranceEmployee Stock Purchase PlanTraining and Advancement Opportunities

Workplace Type

This is a fully onsite position in Oakboro,NC.

Application Deadline

This position is anticipated to close on May 5, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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