Director, Sales Operation

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The NBCUniversal Studio Services team is looking for a Director of Production Services Sales & Operations in NYC. In this role, you will proactively lead, support, and accelerate the sales, operations, and growth of our production services businesses, including Set Lighting & Grip, Transportation, Stage Partnerships, and related services.

You will develop and expand market opportunities by cultivating strong relationships with third‑party clients, including film and television production companies, while ensuring our operations are positioned to support production demand with consistency, efficiency, and excellence.

As Director, you are accountable for the strategy, performance, and day‑to‑day execution of the Set Lighting & Grip and Transportation departments, with shared responsibility for commercial results. You will drive operational excellence and support revenue growth through strong leadership, data‑driven performance management, and close collaboration with production partners, vendors, and internal sales and studio teams.

You will oversee workforce productivity, equipment readiness, inventory utilization, and network capacity to ensure operations consistently support production demand and sales commitments. This includes establishing operational standards, optimizing workflows, driving continuous improvement, and ensuring inventory, safety, compliance, and process controls are consistently executed. Your ability to manage complex operations, measure performance, and partner effectively across sales and operations will be critical to delivering a seamless production experience while meeting operational and financial goals.

What You’ll Do:

• Engage with internal and external physical production leads and third‑party clients to develop, maintain, and grow strong, long‑term relationships
• Serve as the primary point of contact for customer accounts, including client meetings, presentations, customized service packages, and issue resolution
• Promote the use of NBCUniversal stages, production services, and equipment across productions. through presentations, marketing platforms, studio/facility tours, and industry events
• Identify new business opportunities and develop sales strategies to grow the customer base and increase revenue
• Establish sales objectives by forecasting annual revenue targets, projecting volume and profitability, and analyzing performance metrics to adjust strategies as needed
• Create and present proposals to secure third‑party productions, utilizing rate‑card guidelines and considering studio inventory utilization
• Lead warehouse and rental operations, ensuring standardized, scalable, and high‑performing processes from order intake through fulfillment
• Define and maintain operational controls, best practices, and performance expectations to support consistent execution and customer delivery
• Optimize workforce productivity, warehouse capacity, asset utilization, technical testing requirements, safety practices, and weekly rental activity
• Serve as the subject‑matter expert on specialized rental and capital equipment, including emerging LED, networking, and production technologies
• Support departmental leadership with personnel management, including performance evaluations, scheduling, timekeeping, coaching, and disciplinary actions
• Collaborate closely with Studio Operations and cross‑functional partners to ensure client needs are met while fostering a culture of professionalism, accountability, safety, and exceptional customer service

Let’s Talk About You…

• Owner – You take pride in your business and are accountable for outcomes
• Self‑starter – You are motivated, work effectively with minimal guidance, and proactively identify solutions
• Analytical Expert – You create tools and processes to assess operational and commercial performance
• Project Manager – You identify improvement opportunities, gain cross‑functional buy‑in, and execute effectively
• Growth Leader – You challenge the status quo, introduce better ways of working, and lead through change
• Executor – You get things done, balancing strong business acumen with analytical and organizational skills
• Communicator – You communicate clearly and effectively, both written and verbal
• Resolver – You consistently find solutions, even in complex or high‑pressure situations

What You Must Have:

• 10+ years of experience in the Media or Entertainment industry
• 10+ years of sales leadership or sales management experience
• 10+ years of senior management experience overseeing production support services within Film and Television
• 5+ years of experience developing sales strategies and building a client base
• 5+ years of experience supporting multiple stakeholders, vendors, and customers
• 5+ years of warehouse and inventory management experience
• 5+ years of experience using warehouse or inventory management systems (WM/IM)
• 5+ years of experience managing budgets and capital projects

What Would Make You a Stand-out:

• Bachelor’s degree in Business, Film, or a related field
• Strong understanding of film and television production processes and studio requirements
• Excellent communication and leadership skills with the ability to collaborate effectively in a team environment
• Experience communicating with customers at all levels, including executives
• Strong executive presence and ability to “read the room”
• Demonstrated ability to de‑escalate tense operational situations
• Ability to motivate, mentor, and coach teams
• Strong analytical, financial, and business acumen
• Proven ability to manage multiple priorities in a fast‑paced environment
• Track record of measuring and meeting operational KPIs specific to Production Services and Transportation
• Broad understanding of motion picture, television, broadcast, and event support services and evolving industry trends
• Experience supporting Lighting & Grip and Transportation operations across regions
• Ability to interact effectively with executives, operational leaders, and front‑line crews
• Advanced analytical skills, including the ability to work across multiple operating systems, manage complex data sets, and develop operational reporting (RT Pro experience a plus)

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $150,000 - $175,000 (bonus and long-term incentive eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.