TRCTalent is working alongside a rapidly growing manufacturer that just doesn't manufacture modular solutions; they engineer the digital intelligence of the modern energy sector. As a leading systems integrator with a powerhouse presence in Corpus Christi, Texas, they sit at the intersection of high-voltage infrastructure and advanced automation. Currently, they seek a full time Director of Service Operations that is fully onsite at their headquarters.The Director of Service Operations (Automation & Power Systems) will lead a large, revenue-generating field service organization responsible for the installation, commissioning, maintenance, and modernization of power protection, control, and automation systems. This role owns the Automation, Power Systems Protection & Control Services P&L, setting strategy and delivering profitable growth through pricing, resource utilization, service offerings, and customer expansion while maintaining best-in-class safety, quality, and operational execution across the region.Key Responsibilities
Own the service P&L for a large service organization, including revenue growth, gross margin, cost control, forecasting, and monthly/quarterly business reviews.
Set regional service strategy and operating cadence (KPIs, capacity planning, utilization, on-time delivery, first-time-right quality), ensuring consistent execution across multiple job sites and customers.
Lead commercial performance: develop service offerings, manage pricing/quoting discipline, drive contract renewals, and partner with Sales/Projects to win and expand aftermarket service revenue.
Serve as executive point of contact for key accounts—owning customer success, managing escalations, and ensuring service levels meet or exceed contractual commitments.
Champion safety, quality, and compliance (OSHA, NFPA 70E, client/site requirements), embedding a zero-incident culture and ensuring rigorous commissioning and test standards.
Build and lead the team (service managers, lead technicians, engineers, and subcontractors): hiring, development, training, performance management, and succession planning; ensure technical depth across protection relays (SEL/ABB/Siemens/GE) and automation platforms (Allen-Bradley/Siemens/Schneider/Mitsubishi).
Qualifications
Bachelor’s degree in electrical engineering, Automation, Power Systems, or related field (preferred); equivalent experience considered.
10+ years in power protection, control, automation, and field services, including 5+ years leading multi-site service teams and delivering results through frontline leaders.
Strong technical credibility across protection relays (SEL, ABB, Siemens, GE), commissioning practices, and automation platforms (Allen-Bradley, Siemens, Schneider Electric, Mitsubishi) with ability to coach and set standards.
Demonstrated business leadership: P&L ownership (or strong financial accountability), budgeting/forecasting, margin management, and KPI-driven operating rhythm.
Proven track record in safety leadership, operational excellence, and customer-facing commercial execution (pricing, proposals, contract renewals, and escalation management).
