Director Performance Excellence System

Employment Type:

Shift:

Purpose

Accountable for leading,guiding& directingthe functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise& ensurefulfillment of performance& servicestandards. Responsible for consistent operating performance& achievingfinancial goals.Identifies,defines& solvescomplex problems thatimpactthe management& directionof the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations whilemaintainingawareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Note: “patients” refers to patients, clients, residents, participants, customers, members

EssentialFunctions

Our Trinity Health Culture:Knows, understands, incorporates &demonstratesourTrinity Health Mission, Values,Vision, Actions & Promisein behaviors, practices&decisions.

Leadership:

Providing advice,guidance& leadershipto RHM & Region leaders in developing strategies& inthe achievement of performance goals.

Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

Direction & Growth:

Providing advice, guidance & leadership to servicearea, functionalarea, RHM & Regions.

Leading standardization /systemness& optimization of policy, process, methodology, establishing a national community of practice.

Oversee Vendor / Contract Labor Management including centralizing strategy & optimizingspend.

Strategic Support & Accountability:

Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.

Responsible for supporting regional efforts tocomply withfunctional area priorities.

Accountable for theselection,evaluation& overallsuccess of the functional leadership teams.

Organization-wide focal point forestablishingfunctional strategies & governance over financials & staffing.

Accountable for communication between service area functional area, RHM & Region leaders.

Operational Delivery:

Responsible for measuring & reporting KPIs / metrics &value delivery.

Providing advice,guidance& leadershipfor the colleague life cycle.

Maintains aWorkingKnowledgeof applicablefederal, state & local laws/regulations, Trinity Health Integrity&Compliance Program&Code ofConduct, as well as other policies,procedures& guidelinesin order toensure adherence in a manner that reflects honest, ethical & professional behavior& safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

• Leads the strategic direction, planning, and execution of the Hospital Turnaround / Best Practice Program across the health system.Overseesidentification, assessment, prioritization, and intervention in underperforming hospitals that arefailing to meetfinancial goals.

• Directs multidisciplinary operational turnaround initiatives from intake through implementation and stabilization, integrating financial analysis, operational redesign, cost reduction strategies, clinical efficiency improvements, and change management to achieve rapid and sustainable financial recovery.

• Defines program and project scope,establishesgovernance structures, assigns responsibilities, monitors progress against key performance indicators (KPIs), oversees risks and issues, and ensures alignment with system-wide priorities, executive sponsorship, and resource availability.

• Fosters strong, collaborative, and trust-based relationships with hospital CEOs, Regional CFOs, and CFOs across the enterprise, serving as a strategic partner to align executive visions with financial realities,facilitateopen communication,buildconsensus on aggressive improvement plans, and enable joint ownership of turnaround success through regular engagement, transparent data sharing, and mutual respect.

• Partnerswithsystemoffice executive leaders to continuouslyaligntheturnaround/ best practicedeployment approach with thestrategic initiatives of the enterprise.Must have the ability to create and execute multi-year strategies.

• Overseea team of professionals providing direct leadership in hiring, onboarding, talent development, performance management, coaching, mentoring, workload balancing, and succession planning to build high-performing turnaroundexpertise.

• Partners with hospital executives, clinical leaders, finance teams, and other stakeholders as a key decision-maker to drive transformational change, remove barriers, escalate issues effectively, and secure buy-in for aggressive performance improvement plans.

• Builds and sustains a culture of continuous performance improvement within the program and across the enterprise, promoting data-driven decision-making, process simplification, standardization, and measurable impacts on cost reduction, revenue growth, operational efficiency, and quality.

• Translates complex financial, operational, and quantitative data into actionable insights and clear recommendations for senior executives, local and Trinity boards, and clinical leaders; communicates with confidence, precision, diplomacy, and authority to influence decisions anddriveconsensus during high-stakes situations.

• Maintains strong collaborative relationships with system office leaders; their team serves as the primary escalation point for turnaround / best practice related issues, mitigates conflicts, and navigates differing perspectives to achieve unified outcomes.

• Partners with system office leaders toidentifybest practices and work with cross-functional teams to support their implementation/monitoring in the field.

Minimum Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field

• Minimum of 10- 15years of progressive leadership experience in healthcare operations,financial management, or performance improvement, with at least 5 years in a director-level or equivalent role overseeing turnaround or restructuring initiatives.

• Minimum of 3-5 years of external consulting experiencein healthcare operations improvement.

• Strong Microsoft Office Suite (Windows, Teams, PowerPoint, Word, Excel, and Outlook) skills.

• Proventrack recordof successfully leading teams to achieve financial turnaround in healthcare settings, including experience with hospitals or health systems facing revenue shortfalls, cost overruns, or operational inefficiencies.

• Ability to manage and develop a team withexpertisein coaching, performance evaluation, and talent development.

• Strongfinancial acumen, including experience with budgeting, financial analysis, revenue cycle management, and implementing cost-saving measures in a healthcare environment.

• Excellent strategic planning, project management, and problem-solving skills, with the ability to analyze complex data and drive cross-functional collaboration to meet aggressive financial targets.

• Exceptional communication and interpersonal skills, with experiencepresenting toexecutive leadership, boards, and stakeholders on performance improvement outcomes.

• Proven ability to build and develop executive relationships in both the field andSystemOffice.

• Considerable leadership experience managing complex projects and interfacing with executive leadership and fast changing environment.Must be able to provide executive coachingthroughout all engagements.

• Proficient knowledge in seven (7) business operations disciplines and supported business processes, with expert level knowledge in at leastfour(4) disciplines. Business operations disciplines include, but are not limited to project/program management,financial management, contract performance management, process improvement, people leadership, workflow integration, technical and business communications, research/benchmarking, statistical analysis, change leadership and healthcare administration.

• Ability tooperatein an ambiguous and highly matrixed organizational structure in anautonomousself-directed manner underfrequentlychanging structures and requirements and work priorities.Must be able to constantly reprioritize resource deployment.

• Mustpossessa personal presence that is characterized by a sense of honesty,integrityand caring with the ability to inspire and motivate others to promote the philosophy, mission, vision,goalsand values of Trinity Health.

• Mustpossesscritical thinking, resilience, a safety mindset, design thinking, agility, relationship building, continuous learning, skills. Ability to deal with ambiguity; expect,embraceandinitiatechange, work in teams andpossessempathy, dignity, compassion, champion diversity, equity, inclusion.

Additional Qualifications (nice to have)

• Master's degree (e.g., MBA, MHA, JD)preferred

Pay Range- $155,976- $257,361

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.