Director of Quality Initiatives

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Work Shifts

• 9:00 A.M – 9:00 P.M
• Various Location at Rikers Island

Duties & Responsibilities

Summary of position: (Position Description)

Reporting to the Chief of Medicine, the Director of Quality Initiatives will serve as a central point of supervision for quality initiatives with wide latitude to participate in programmatic quality improvement and quality assurance work across the CHS Medicine service. The Director of Quality Initiatives will function as a part of the medicine service and support initiatives to improve care across the service. The role will involve developing a deep understanding of workflows and operations of the CHS Medicine service and working across disciplines to coordinate quality initiatives, analyze data, and support presentations.

Responsibilities include: (Detailed Task)

• In coordination with CHS Medicine leadership and CHS IT Health Information unit, manage data and presentations for Medicine quality improvement committee (QIC) meetings.
• Maintenance and dissemination of monthly quality Improvement dashboard.
• Coordinate facility-based quality improvement meetings to provide direct feedback to Medicine service clinical staff.
• Coordinate with the Compliance and Health Information unit and Medicine service leadership to meet Medicine QIC and NYC H+H Quality Assurance Performance Improvement (QAPI) obligations.
• Track and support completion of Performance Improvement Projects that meet specific quality goals.
• Work with CHS Medicine leadership to share findings within CHS and externally where appropriate.
• Learn clinical and operational workflows of care delivery in the New York City jails in order to identify areas for focused improvement initiatives.
• Liaise between Medicine leadership, IT and other departments on new reports and initiatives.
• Collaborate in implementing new and revising existing quality improvement projects.
• Participate in other data projects and tasks as requested.
• Cross-cover Medicine Service central administrative team (including Medicine Special Assistant, Director of Medical Administration, and Director of Clinical Education) to meet service goals and support administrative needs of service leadership.

Minimum Qualifications

1. A Master’s degree from an accredited college or university in Public Administration, Public Health, Business Administration, or a related discipline, and one (1) year of full-time experience in an administrative capacity in business management systems, general administration, health care or medical/patient systems administration; or,

2. A Baccalaureate Degree from an accredited college or university in Public Administration, Public Health, Business Administration, or a related discipline, and two (2) years of full-time experience in an administrative capacity in business management systems, general administration, health care or medical/patient systems administration.

Department Preferences

• Master's Degree in Public Health, Master's Degree in Public Administration, or related degree with a concentration on quantitative and/or qualitative analysis.
• Experience working within correctional settings on academic, research, or data-driven projects.
• Strong data/statistical analysis and database management skills;
• Advanced knowledge of Windows and Microsoft Office Suite and familiarity with standard statistical software packages (SPSS, SAS, etc.);
• Interest in correctional healthcare;
• Excellent interpersonal communication skills and ability to work collaboratively with other disciplines, including DOC staff;
• Strong organizational, project management, and multitasking abilities.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs