Overview
Somers Collection is a fast-growing hospitality company building a portfolio of boutique hotels, and we’re looking for a hands-on operator with a strong hotel + HR background to help us build and scale our on-site team infrastructure.
You will own the people, processes, and property-level execution across our portfolio — ensuring our teams are performing, our standards are upheld, and our assets are operating efficiently from acquisition through day-to-day operations. Bilingual in Spanish is required.
What You’ll OwnTeam Leadership, Hiring & Accountability
- Oversee all on-site teams across properties (housekeeping, front desk, maintenance support)
- Lead hiring, onboarding, performance management, and terminations
- Set clear KPIs and hold teams accountable through structured check-ins and scorecards
- Quickly address underperformance with coaching, PIPs, or staffing changes
HR Systems, Onboarding & Culture
- Build and implement structured onboarding processes for both new hires and new properties
- Create and maintain SOPs, training materials, and employee standards
- Implement and enforce brand standards across all properties (including dress code and presentation)
- Ensure compliance with HR best practices and employment regulations
Property Standards & Field Execution
- Visit properties regularly to ensure consistent execution and quality
- Implement and enforce operational checklists across all teams
- Ensure properties are clean, organized, and operating at a high standard
- Identify gaps in real time and drive resolution
Asset Management & New Property Integration
- Support due diligence during acquisitions (operational + team assessment)
- Lead transition and onboarding of newly acquired hotels into our systems and standards
- Build and execute onboarding checklists for new properties to ensure smooth integration
- Identify operational improvements and cost efficiencies at each asset
Financial Oversight & Compliance
- Manage vendor bills and approvals through Bill.com
- Oversee property-level financial responsibilities including:
- TOT (Transient Occupancy Tax) filings and payments
- Property tax coordination
- Insurance sourcing and renewals
- Quarterly reporting coordination
- Ensure all financial and compliance-related items are handled accurately and on time
Cross-Team Coordination & Communication
- Act as the primary bridge between on-site teams, leadership, and ownership
- Communicate with project management on repairs, upgrades, and property needs
- Provide regular performance and status updates to ownership
- Serve as point of contact for city or regulatory outreach as needed
- Step in on escalated guest issues when required and ensure resolution
What This Role Requires
- Comfortable operating in a startup environment — building systems from the ground up
- Able to wear multiple hats and shift between strategy and execution
- Willing to be in the field regularly and lead from the front
- Strong communicator who can manage teams, vendors, and stakeholders effectively
- High ownership mindset — nothing slips through the cracks
Who You Are
- 5+ years in hotel operations, hospitality management, or multi-property oversight
- Strong background in HR, team leadership, and performance management
- Experience with property onboarding, transitions, or new openings strongly preferred
- Familiar with hotel-level financial operations (taxes, vendor management, reporting)
- Highly organized, detail-oriented, and process-driven
- Direct, accountable, and comfortable having tough conversations
- Scrappy, proactive, and solutions-oriented
- Bilingual in Spanish required
Success Looks Like
- Standardized onboarding and SOPs across all properties
- High-performing, accountable on-site teams
- Consistent property standards and execution
- Smooth onboarding of new acquisitions
- Clean, timely financial and compliance processes (taxes, reporting, vendors)
- Clear communication across teams, leadership, and ownership
- Issues identified early and resolved quickly
Compensation: $100K–$200K total compensation (base + performance-based incentives)
Application Process (Quick + Intentional)
To apply, please submit a Loom video (3 minutes or less) answering the questions below and send to lauren@somerscapital.com
- What does your ideal day or week look like when you’re overseeing multiple properties and teams? How do you structure your time between people, properties, and problem-solving?
- If you stepped into this role tomorrow and there were no clear systems in place, what would be your first 30 days? What would you prioritize building first and why?
- How do you ensure on-site teams are actually following processes and standards day-to-day (not just saying they are)? Walk us through what you put in place.
- When you visit a property, what are the first things you look for and how do you assess if the team is performing at a high level?
- Give an example of how you’ve implemented checklists, SOPs, or standards across multiple locations. How did you roll it out and enforce adoption?
- How do you typically communicate issues or updates to leadership and ownership? What does that cadence and format look like for you?
- In a fast-moving environment, how do you prioritize when multiple issues are happening across different properties at once?
- Which PMS and CRM systems have you used before and what is your expertise working with them?
