*Only the most qualified candidates will be contacted
Our client is a well‑backed, early‑stage venture redefining how homeowners manage their homes, delivering a concierge‑style, white‑glove experience powered by smart technology and trusted service partners. The mission is simple: make homeownership seamless, proactive, and effortless. This is a ground‑floor leadership role for someone who wants more than execution. You’ll design the operating model, build the vendor ecosystem, set the service standard, and lead the business as it scales nationally.
The Opportunity
As Director of Operations, you’ll be responsible for building and scaling the company’s service delivery model from the ground up. In the early stages, this role is highly hands‑on. Over time, you’ll transition into leading a growing operations team and vendor network. This role offers a rare blend of startup, operational design, and long‑term leadership runway.
Key Responsibilities
Build & Launch Operations
- Design and implement the end‑to‑end service model
- Personally manage early customer requests to establish service standards
- Deliver a consistently high‑touch, premium customer experience
Develop a Scalable Vendor Network
- Source, vet, and onboard trusted home service providers
- Establish pricing models, service standards, and performance expectations
- Build a repeatable, scalable approach to vendor partnerships
Own the Customer Experience
- Define and maintain concierge‑level service standards
- Handle escalations and continuously refine service delivery
- Implement feedback loops, quality controls, and performance metrics
Create Systems That Scale
- Build workflows, SOPs, and operational playbooks
- Identify opportunities for process improvement and automation
- Partner with technical teams to implement smarter operational solutions
Lead & Grow the Team
- Define the operations org structure and hiring roadmap
- Recruit, develop, and lead an operations team
- Transition from hands‑on operator to strategic leader as the business grows
Qualifications Experience
- Background in home services, residential construction, general contracting, or property management
- Experience building or scaling operations in a fast‑moving environment
Skills
- Strong vendor management and relationship‑building capabilities
- Proven ability to create structure, systems, and repeatable processes
- Execution‑focused with a strong bias toward action
Mindset
- Builder mentality—comfortable creating something from nothing
- Thrives in ambiguity and high‑ownership environments
- Accountable, resilient, and highly collaborative
If you want a seat at the table—not just to execute, but to build, shape, and lead—this is the kind of opportunity that doesn’t come around often.