Director of Operations

Overview

Summary

Country Club East is seeking a dedicated and experienced Facilities Manager (Maintenance Supervisor) to join our leadership team for a residential community in Lakewood Ranch. This senior-level role will oversee the execution of major and minor projects throughout the community while working closely with the Property Manager to support long-term planning, operational consistency, and interdepartmental coordination. As our Community continues to mature, we are facing more complex maintenance needs related to amenities, landscaping, and infrastructure. The Facilities Manager (Maintenance Supervisor) will lead the charge in addressing these challenges through hands-on project management, vendor coordination, and proactive problem-solving. This position serves as second-in-command to the Property Manager and plays a critical role in ensuring the community's high standards are upheld across departments.

The Facilities Manager (Maintenance Supervisor)is responsible for the daily supervision of Maintenance and Housekeeping staff. He or she is responsible for department organization, performing maintenance checks, supervising the inspection of all mechanical sections of the club house, and reporting to management on all areas. The Facilities Manager (Maintenance Supervisor) is also responsible for the seamless running of all the common areas mechanics, HVAC, pools, cleanliness, organization of these areas and maintaining a team of energized and motivated professionals.

The Facilities Manager (Maintenance Supervisor) also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Responsibilities

Essential Duties and Responsibilities

• · Lead the execution of infrastructure, landscaping, and capital improvement projects.
• · Identify maintenance issues proactively and ensure they are addressed promptly.
• · Collaborate with vendors to secure competitive bids and manage project timelines.
• · Supervise the Community Services Manager and Maintenance operations.
• · Ensure projects align with community goals and budgetary expectations.
• · Serve as a liaison with landscaping teams to ensure high-quality presentation and functionality.
• · Track and maintain ongoing project schedules and status updates for reporting.
• · Work closely with the General Manager to implement Board directives and long-term planning strategies.
• · Support the enforcement of HOA policies and standards in collaboration with other departments.
• · Maintain accurate documentation related to work orders, proposals, and contracts.
• Completes a daily walk-through of property to ensure an aesthetically pleasing environment with fully functioning equipment and amenities.
• Assists in securing bids and proposals and makes recommendations to the Property Manager as they relate to the building’s physical condition.
• Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and requesting or reporting equipment issues to management

• Monitors work performed by service, building repair and maintenance contractors, assessing issues and handling escalations, offering recommendations for resolution to management.

• Responsible for stocking, ordering, and organizing an inventory of parts, supplies, and materials, while complying with the budgetary constraints dictated by the Association’s Operating Budget and following established purchasing procedures.

• Responsible for receiving and verifying items received with maintenance deliveries.

• Maintains a safe work environment by properly training staff in safety procedures, as established by OSHA and Castle Group, and by ensuring staff has proper PPE’s, equipment/supplies to perform their job.

• Works with the Property Manager to create and execute the Hurricane Preparedness Plan for the property and delegate tasks to team, as needed

• Provides inspection reports, checklists, pool log and other maintenance reports to Property Manager detailing property condition, safety issues, project updates and any other requested information.

• Using the established guidelines, assists in the preparation and implementation of a preventative maintenance program for the building and/or community, documenting procedures and processes followed.

• Executes the maintenance work schedule provided by the Property Manager.

• Responds to emergencies in the building and/or community as needed and is on-call 24/7. Maintains thorough knowledge and understanding of the emergency equipment and procedures and communicates to the Property Manager the status and outcome of any emergency.

• Other duties and responsibilities as assigned.

Supervisory Responsibilities

• Directly manage a minimum of 1 teammate

• Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.

• Responsibilities may include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or equivalency required.

• HVAC, CPO and/or OSHA certification or other certifications preferred.

• 4+ years as a Maintenance supervisor or similar position

• Basic knowledge of relevant regulations and codes governing maintenance activities such as safety, environmental and building codes.

• Prior experience managing and leading a team

• Driver’s license required.

• Advanced associate or bachelor’s degree in business, engineering, construction management, public administration, architecture, environmental science, or a related field is not required but would be a plus.

• CAM license preferred or willingness to obtain.

Skills and Abilities

• Experience in HOA operations, project management, or a related field is valuable.
• Ability to read site plans and work with contractors, vendors, and external contacts.
• Familiarity with HOA governing documents and Florida Statutes (Chapter 720) is preferred.
• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Effective leadership skills.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

• Effective written and verbal communication skills

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

• Communicate, receive and exchange ideas and information by means of spoken and written language.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.

• Ability to lift 50lbs. following appropriate safety procedures.

• Ability to:

• work in an upright standing position for long periods of time

• crawl in small and tight spaces

• work in different environmental working conditions (e.g. heat, cold, wind, rain).

• walk and climb stairs

• stoop and bend

• Extensive use of fingers for typing and visual use of the computer monitor.

• Handle, grasp, feel objects and equipment.

• Reach with hands and arms.

• Ability to quickly and easily navigate property/buildings are required to meet the job functions.

• Repeat various motions with wrists, hands and fingers.

• Ability to detect auditory and/or visual emergency alarms

• May be required to perform work outdoors during all seasons

• Ability to climb ladders and work at heights above ground level (12-16 ft.)

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.

• Visual ability correctable to 20/20.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• May be required to travel for training sessions off-site

• Ability to work extended hours and weekends if needed.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

Essential Duties and Responsibilities - · Lead the execution of infrastructure, landscaping, and capital improvement projects. - · Identify maintenance issues proactively and ensure they are addressed promptly. - · Collaborate with vendors to secure competitive bids and manage project timelines. - · Supervise the Community Services Manager and Maintenance operations. - · Ensure projects align with community goals and budgetary expectations. - · Serve as a liaison with landscaping teams to ensure high-quality presentation and functionality. - · Track and maintain ongoing project schedules and status updates for reporting. - · Work closely with the General Manager to implement Board directives and long-term planning strategies. - · Support the enforcement of HOA policies and standards in collaboration with other departments. - · Maintain accurate documentation related to work orders, proposals, and contracts. - Completes a daily walk-through of property to ensure an aesthetically pleasing environment with fully functioning equipment and amenities. - Assists in securing bids and proposals and makes recommendations to the Property Manager as they relate to the building’s physical condition. - Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and requesting or reporting equipment issues to management - Monitors work performed by service, building repair and maintenance contractors, assessing issues and handling escalations, offering recommendations for resolution to management. - Responsible for stocking, ordering, and organizing an inventory of parts, supplies, and materials, while complying with the budgetary constraints dictated by the Association’s Operating Budget and following established purchasing procedures. - Responsible for receiving and verifying items received with maintenance deliveries. - Maintains a safe work environment by properly training staff in safety procedures, as established by OSHA and Castle Group, and by ensuring staff has proper PPE’s, equipment/supplies to perform their job. - Works with the Property Manager to create and execute the Hurricane Preparedness Plan for the property and delegate tasks to team, as needed - Provides inspection reports, checklists, pool log and other maintenance reports to Property Manager detailing property condition, safety issues, project updates and any other requested information. - Using the established guidelines, assists in the preparation and implementation of a preventative maintenance program for the building and/or community, documenting procedures and processes followed. - Executes the maintenance work schedule provided by the Property Manager. - Responds to emergencies in the building and/or community as needed and is on-call 24/7. Maintains thorough knowledge and understanding of the emergency equipment and procedures and communicates to the Property Manager the status and outcome of any emergency. - Other duties and responsibilities as assigned. Supervisory Responsibilities - Directly manage a minimum of 1 teammate - Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws. - Responsibilities may include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.