Description
Our client is a premium fireplace manufacturer distributing high-end indoor and outdoor fireplace products across North America. We're looking for an experienced operations leader to oversee our order management, warehouse, inventory, and freight logistics functions. This is a hands-on leadership role — you'll manage a team of six and serve as the primary point of contact between our US operations and our headquarters in Israel.
Requirements
Key Responsibilities
Order Management
Oversee end-to-end processing of customer orders for fireplaces and spare parts. Maintain deep product knowledge, track open sales orders, and deliver proactive communication to dealers and customers across our national network.
Freight & Logistics
Manage LCL (Less than Container Load) international shipments from Israel, prepare customs documentation, coordinate domestic freight, and process parcel shipments via UPS/USPS. Obtain air freight quotes as needed and manage overall US freight costs.
Inventory & Warehouse
Lead cycle counts and annual inventory audits, manage FIFO-based order fulfillment, issue and track purchase orders to Israel and third-party vendors, and process GRVs. Ensure proper fireplace reservation and availability tracking.
Cross-Functional Support
Support Regional Sales Managers with customer account data, coordinate logistics for 3–4 trade shows annually, and serve as the US-side operations liaison with Israel. Identify and champion opportunities to improve processes and reduce costs.
Required
Preferred
What Success Looks Like
Orders processed accurately and on time
Customer shipments delivered on schedule
Inventory maintained at optimal levels
Dealer questions resolved promptly and professionally