Director of Human Resources
Cedar Crossing Casino & Entertainment Center
Reports to: Executive Vice President and General Manager
About Cedar Crossing Casino & Entertainment Center
Cedar Crossing Casino & Entertainment Center isn't just another casino.
It is a bold reimagination of what regional gaming can become when you design for the next twenty years -not the last twenty years.
Located in Cedar Rapids, Iowa, Cedar Crossing blends gaming, hospitality, culinary excellence, live entertainment, arts and culture, and a STEM innovation lab into one integrated destination. Every element of the property is built around a singular brand belief:
Discovery
Discovery is the idea that our guests are dreamers. They come to explore, connect, learn, celebrate, and yes- to win. We design moments that spark wonderment. From our entertainment venue to our restaurants, from the gaming floor to our Arts & Cultural Center, we create experiences that invite guests to discover something new each time they visit.
We are building something extraordinary and we are looking for a Director of Human Resources who is the culture leader and people developer.
Position Summary
The Director of Human Resources is a strategic and culture-driven leader responsible for guiding all HR functions within a dynamic casino and hospitality environment. This role oversees talent strategy, team member engagement, organizational development, and compliance while championing a high-performance culture rooted in trust, service excellence, accountability, and continuous improvement. The Director of HR will lead transformative initiatives that strengthen employee experience, reinforce core values, and support long-term business performance across gaming, hospitality, food & beverage, and guest services operations.
Key Responsibilities
Culture Transformation & Organizational Leadership
- Lead the design and execution of a multi-year culture transformation strategy aligned with the casino's mission and guest service standards.
- Partner with executive leadership to define and reinforce the organization's values, behavioral expectations, and change-management approach.
- Drive initiatives that build trust, transparency, communication, and employee empowerment across all departments.
- Implement programs that enhance leadership capability, collaboration, accountability, and employee engagement at all levels.
Talent Management & Workforce Development
- Oversee full-cycle talent acquisition, ensuring diverse and high-performing talent pipelines for gaming, hospitality, and corporate roles.
- Develop and implement succession planning, leadership development, and career-pathing strategies.
- Establish training programs that elevate service excellence, compliance awareness, and operational capability.
Employee Relations & Engagement
- Maintain a positive, inclusive workplace culture with proactive employee-relations strategies.
- Serve as a trusted advisor to leaders and employees regarding conflicts, policies, and performance matters.
- Lead engagement surveys, focus groups, and action plans that enhance morale and retention.
- Ensure employee recognition and reward programs support the desired culture.
HR Operations & Compliance
- Oversee HR operations including compensation, benefits, HRIS, and workforce analytics.
- Ensure compliance with gaming regulations, labor laws, health and safety policies, and organizational procedures.
- Partner closely with Gaming Compliance, Security, Risk Management, and Finance to ensure HR processes support regulatory and audit requirements.
- Establish and maintain clear policies and employee handbook updates consistent with evolving regulations.
Strategic Planning & Business Partnership
- Serve as a key member of the property's leadership team, contributing to business strategies and annual planning.
- Provide data-driven insights to forecast staffing, manage labor costs, and improve workforce effectiveness.
- Build strong relationships with department leaders to understand operational needs and support business performance.
Qualifications
- Bachelor's degree in human resources, Business Administration, Organizational Development, or related field (master's preferred).
- 7-1 0+ years of progressive HR leadership experience, ideally in casino, hospitality, entertainment, or 24/7 service environments.
- Proven experience driving culture transformation, change management, and organizational development initiatives.
- Strong knowledge of employment laws, regulatory requirements, and casino compliance standards.
- Demonstrated success building high-performing teams and fostering collaborative relationships.
- Exceptional communication, leadership presence, and strategic problem-solving abilities.
- HR certifications (SPHR, SHRM-SCP) are preferred.
Work Environment:
- Casino environment with exposure to noise, crowds, and 24/7 operations.
- Requires flexibility to work evenings, weekends, and holidays
- Must obtain and maintain a valid Iowa gaming license.
A list of physical demands, equipment, and work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
