Director of Housekeeping

Job Title: Director of Housekeeping

Location: Meadows of Dan, VA

Salary: $90,000 - $110,000

Skills: Luxury Housekeeping Operations, Team Leadership & Development, Guest Experience Management, Quality Assurance & Brand Standards, Labor & Productivity Management

About Company / Opportunity:

Nestled on 12,000 acres in Virginia's Blue Ridge Mountains, this luxury year-round mountain resort offers an exceptional blend of refined hospitality, outdoor adventure, and world-class amenities. The property features a collection of luxury accommodations, including guest rooms, suites, private cottages, and unique Tree House accommodations, all designed to immerse guests in the surrounding natural beauty.

Guests enjoy access to a championship-caliber golf course, a full-service wellness retreat with an indoor pool and hot tub, a modern fitness center, observatory experiences led by an on-site astronomy team, multiple farm-to-table dining venues, and a wide range of outdoor recreational activities including horseback riding, fly-fishing, hiking, and other adventure pursuits.

Known for delivering highly personalized luxury service, the resort attracts discerning travelers seeking a distinctive mountain destination that combines upscale accommodations, exceptional culinary experiences, wellness offerings, and immersive outdoor recreation in a breathtaking natural setting.

Responsibilities:

The Director of Housekeeping leads all housekeeping operations, ensuring exceptional cleanliness, presentation, and service standards throughout the resort. Reporting to the Director of Rooms, this role oversees staffing, training, quality assurance, and daily operations while fostering a culture of accountability, team development, and guest satisfaction. The ideal candidate is a hands-on luxury hospitality leader with a passion for excellence and creating exceptional guest experiences.

• Strong leadership and communication skills with the ability to motivate and guide a diverse team.
• Align with the Director of Rooms to maximize hotel operations.
• Foster an environment that ensures consistency and a high level of guest satisfaction and accountability.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
• Ensure and maintain cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
  

Must-Have Skills:

1. Luxury Housekeeping Leadership – Proven experience leading housekeeping operations within a luxury hotel or resort environment.
2. Team Development & Coaching – Strong ability to recruit, train, motivate, and retain high-performing housekeeping teams
3. Quality & Service Standards Management – Demonstrated success maintaining exceptional cleanliness, presentation, and guest satisfaction standards.

Nice to Have Skills:

1. Opera & Alice Systems Experience – Familiarity with hotel property management and service optimization platforms.
2. Forbes/AAA Luxury Standards Experience – Exposure to Forbes-rated or AAA Four/Five Diamond service environments.
3. Multi-Outlet Resort Operations Experience – Experience overseeing housekeeping for cottages, villas, public spaces, and resort-style accommodations.