Director of Hospitality

Zion Springs

Hamilton, VA

Hospitality Director — Zion Springs Hamilton, Virginia · Full-Time · On-Site · $85,000–$110,000

About Zion Springs

Zion Springs is a 24-acre estate venue in the heart of Loudoun County, Virginia — home to a celebrated wedding venue, a boutique bed-and-breakfast with 11 suites, a licensed farm winery, and a growing retreat and events program. We're looking for a Hospitality Director who will be the connective tissue across every guest-facing and operational function on the property — someone who holds high standards as a personal value, not just a job requirement.

What You'll Lead

This role carries full oversight of seven areas:

Food & Beverage — farm table dining, catering operations, winery service, and bar programs
Lodging — 11-suite B&B guest experience from reservation through departure
Housekeeping — suite turnover, linen management, and estate presentation standards
Front & Back of House — event staffing, service flow, and day-of execution for weddings and private events up to 250 guests
Transportation — shuttle and on-site transportation
Services — massage, yoga, tours, concierge, reception, and other personal services
Facilities Maintenance — Structures, automation systems, preventive maintenance across multiple buildings and 24 acres

What You'll Do

Serve as the primary operational leader for all hospitality departments, reporting directly to the owner
Develop and enforce service standards, SOPs, and training protocols across all teams
Manage department leads and coordinate salaried and hourly schedules, time-off coverage, and staffing levels
Oversee event execution for weddings and private gatherings, ensuring seamless front-of-house and back-of-house coordination
Maintain the estate's physical environment to five-star standards
Build and manage vendor and supplier relationships (linen, floral, catering, maintenance contractors)
Create a system to monitor guest feedback and implement continuous service improvements
Develop and manage departmental budgets, labor cost targets, and inventory controls
Partner with the owner on programming, retreat offerings, and long-term hospitality strategy

What You Bring

5+ years in hospitality leadership across multiple departments (F&B, lodging, or events)
Experience managing both hourly and salaried staff in a fast-paced event or venue environment
Demonstrated ability to build and lead high-performing, service-oriented teams
Strong working knowledge of facilities operations and vendor management
Exceptional organizational skills with the ability to manage competing priorities
A guest-first mindset with high personal standards for hospitality excellence
Comfort working weekends and events as part of the regular schedule

Nice to have: boutique inn or estate venue experience, culinary training, wedding/events management background, property management platform familiarity, ServSafe certification, passion for farm-to-table and agritourism.

Compensation & Benefits