Director of Business Operations

Phinney Neighborhood Association Mission

The mission of the Phinney Neighborhood Association (PNA) is to build, engage, and support our diverse community through programs, services, and activities that connect neighbors and foster civic engagement. 

To Apply - employment visa sponsorship/relocation are not available, this is an on-site role in Seattle, WA.

Please send a resume and cover letter describing how your experience, skills, and values are a fit with the Phinney Neighborhood Association. Email to apply@phinneycenter.org. Priority deadline is 5/6/26. Applicants representing the diversity of our community are encouraged to apply.

Position Overview

The PNA is committed to building a culture of equity and inclusion, believing that a diversity of staff, Board, and programming is essential to achieving our mission. We are looking for someone who is willing to work with and challenge this organization and the community to be our most respectful, accepting, and sympathetic selves.

PNA seeks a strategic, relationship-focused and mission driven Business Operations Director to lead finance, human resources and organization-wide operations by creating and implementing systems that support the organization’s strategic priorities. The candidate should have knowledge of non-profit best practices and possess the strategic thinking necessary to lead the PNA in the execution of its mission and vision while strengthening staff capacity and organizational culture.

The Business Operations Director reports to the Executive Director, and as a member of the Leadership Team, is involved in implementing strategic goals, shaping organization direction, and policy development. They join a deeply committed and spirited staff and Board that are dedicated to building a strong community and will oversee a team of 10 with three direct reports: Bookkeeper, HR Manager, and Central Office Manager - who manages a group of 7). 

Essential Responsibilities

• Responsible for management and overall direction of the Finance Team (Bookkeeper and Comptroller), HR Manager, and Central Office Team employees ensuring annual goals are met.  

• Manage the organization’s insurance plans including medical and dental, general liability, long term disability, ancillary plans, unemployment insurance trust and the workers compensation trust and the 401(k)-retirement program. 

• Lead organization-wide fiscal management, working with senior staff to develop, track and adhere to annual operating and capital expenditure budgets. Review and understand the PNA’s annual budget and financial policies. 

• Partner with HR and Finance staff to support annual budgeting and planning processes; review all financial plans and budgets; monitor progress and changes and keep senior leadership team abreast of the organization’s financial status. 

• Oversee accounts receivable and payable processes, ensuring legal and regulatory compliance (GAAP) and consistency with policies, practices, and controls. Support Finance Team, as needed, with financial reporting needs for monthly Board of Directors and Finance Committee meetings. 

• Oversee human resources functions including recruiting, onboarding/offboarding, orientation, performance reviews, compensation & benefits strategy, employee relations policies & procedures, training and risk management.  

• In support of HR Manager, also serve as advisor and mentor to senior leadership team on employee relations and personnel management, while fostering a culture aligned with PNA values. 

• Oversee all payroll administration functions performed by HR Manager and Bookkeeper, serving as point of contact on escalated matters to ensure accuracy and legal compliance for all payroll functions. 

• Oversee the Central Office Team supervised by the Central Office Manager providing consistent support of daily operations across all locations through centralized efforts. 

• Responsible for organization’s data and systems strategies; identify and direct initiatives across all departments to introduce greater efficiencies. Ensure that all IT functions including but not limited to help desk, hardware and software installations, telephone systems (landline and cell) are operational and maintained.

Qualifications and Experience

• Passion for the PNA’s mission, a positive attitude, and openness to new ideas. A sense of humor and an entrepreneurial mindset are a plus.
• Ability to work effectively with people regardless of their age, gender expression, race, sexual orientation, ethnicity, religion, or job type—or any other factor that makes us unique.
• Seven or more years of experience in the administration of nonprofit organizations, including four in Human Resources and Finance oversight, as well as experience in a leadership role. 
• Proven track record of financial management and budgeting.
• Proven track record for building strong partnerships and/or developing positive and respectful relationships.
• Experience and interest in collaborative leadership and the ability to inspire and foster goodwill.
• Excellent interpersonal skills – the ability to listen and accurately understand, make informed decisions, and earn the trust of a wide variety of people.
• Effective written and verbal communication skills.
• Ability to work in a very active and open office environment and to work outside of normal business hours on a semi-regular basis.
• Computer proficiency with extensive experience using Word, Excel, and other software. Knowledge of QuickBooks and Salesforce a plus.
• Comfort with overseeing many concurrent projects, and flexibility and adaptability to shift priorities as needed, keeping the big picture and strategic goals in mind. Willingness to learn on the go.
• Ability and willingness to work outside of normal business hours for monthly committee and board meetings.
• Ability to lift up to 25 lbs. on an occasional basis, ability to climb stairs and walk between buildings on Phinney Center campus, and access to transportation to travel locally.
• Ability to pass national criminal background check.

Compensation

This is a 1.0 FTE (40 hr/wk) exempt and flexible position with a starting pay range of $72,000 - $85,000 depending on experience. Benefits include: health insurance; 401(k) plan with employer match; long‐term disability insurance; a free PNA household membership with reduced costs for classes and room rentals; 3 weeks personal time off the first year, increasing annually; Christmas Eve – New Year’s Day off; and 8 paid holidays (total paid time off first year: 5.5 weeks). We offer a convivial, positive, and flexible working environment.

About the Phinney Neighborhood Association

The PNA is a non-profit community organization founded in 1980 with a commitment to fostering an environment where everyone is welcomed. Through events, services, education, partnerships, individual engagement, and community connections, the PNA is always listening, learning, and reflecting to meet the current and future needs of the NW Seattle community.

The PNA runs five programs across its two campuses, the Phinney Center and the Greenwood Senior Center. The PNA reaches over 50,000 people each year, has growing staff of 80+, thousands of volunteers, and an annual budget of $4.8 million. The PNA is an Equal Opportunity Employer working towards a culturally diverse work place.