Director - Child Support Services

The Division of Child Support Services (DCSS) exists to ensure that children receive financial and medical support from each parent. This mission is fulfilled by locating parents, establishing paternity and support obligations, enforcing those obligations, and connecting parents with resources to help them overcome barriers to paying child support. To achieve these goals, DCSS partners with counties by providing collaborative assistance, including case management tools, policy guidance, performance and operational support, and ongoing training to promote effective delivery of the child support services program.

This position works to lead the Child Support Services Division at the Colorado Department of Human Services and to provide direction and senior-level leadership to execute the mission, goals, and strategic objectives of the Division. Theposition functions as the highest program manager for the Division and directs the daily operations and the Division's work units.

Responsibilities include developing short- and long-term strategic plans to meet performance and integrity objectives. Position oversees budget, policy, automated system performance, performance improvement, and communications strategies, and represents the Division to external stakeholders.

Additionally, as a member of the Colorado Department of Human Services (CDHS) extended executive management team (E-EMT), the Division Director plays a key role in the leadership to achieve the Office’s mission. The Division Director is responsible for demonstrating decisive and principled leadership by advocating for necessary change and integrity over comfort, making timely and definitive decisions amidst competing priorities, and clearly defining and maintaining the scope and boundaries of the division.

Primary Job Duties Include:

Strategic Planning-Directs the development and implementation of the Division's long-term strategy, including structuring the planning process, designing efficient organizational procedures, approving new programs, overseeing annual state plans, managing policy and budget with partners, and resolving major challenges like funding shortfalls, conflicting legislation, and state/local/federal misalignment.

Supervision -Directly manages Division management staff and provides indirect oversight to all Division employees, with full Appointing Authority for hiring, promotion, and disciplinary actions. Responsibilities include setting and communicating performance standards, conducting evaluations and coaching, determining corrective actions and recognition, assessing staff development needs, and resolving workplace disagreements and grievances per State and Department policies.

Policy Analysis/Development -Direct the entire policy lifecycle: developing, implementing, and approving Division policies to align with the strategic plan. Analyze State and Federal law, proposed legislation, and external factors to adjust Division programs. Manage legislative response, including drafting regulatory language, incorporating stakeholder input, and regularly briefing leadership on risks, opportunities, and needed initiatives.

Fiscal Management-Oversees the Division's long- and short-term finances, directing the budget, ensuring efficient resource allocation, developing and defending budget/FTE requests to leadership and legislative committees, approving contracts, and resolving funding shortfalls through impact assessment and strategic reallocation.

Professional Development/Technical Expertise -The Director promotes professional development by example, staying current on relevant research and best practices, and developing leadership skills. This requires identifying development needs, selecting methods, and intentionally scheduling time for ongoing learning despite competing workload demands.

County Program Management/Oversight -Oversees county program implementation, setting statewide consistency and compliance priorities through developing/approving monitoring, standards, eligibility, payment systems, funding, and technical assistance. The role establishes county feedback mechanisms, ensures federal/state compliance via corrective action, and resolves county conflicts through negotiation and collaboration.

Other duties as assigned -Other duties as assigned to support department or organizational objectives.

Minimum Qualifications:

Option 1: Experience Only:

Ten (10) years of relevant experience in public assistant programming and/or related work experience, two (2) of which must have included experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives, including:

• Experience managing multi-disciplinary human service programs that included successfully supervising team supervisors, large budgets, and performance goals

• Leadership experience

• Experience publicly representing the organization, such as legislation representatives, representing at a federal level, etc.

• Experience and ability to work and manage high-priority and high-pressure regulatory-based projects

• Familiarity with human services programs

• Experience with human services policy and regulations

• Experience building and maintaining critical stakeholder relationships

• Experience and ability to present to the legislature on behalf of policies regarding human services programs

• Experience working with federal partners and other states on human services programs

OR

Option 2: Education and Experience:

A combination of related education and/or relevant experience in public assistance programming and/or related work experience equal to ten (10) years, two (2) of which must have included experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives

Substitutions

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

• Familiarity with Child Support Services and programs

• Experience with Child Support policy and regulations

• Customer-facing experience in Child Support

• Experience building and maintaining critical stakeholder relationships, including county partners and Human Services organizations

• Experience and ability to present to legislation on behalf of policies regarding the programs in Child Support Services

• Experience working with Administration for Children and Families programs with federal partners

• COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.

• TRANSFERS ONLY: Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Conditions of Employment

• 1075 check(access to Federal Tax information)
• Travel- Regular in-state travel to conduct and/or attend meetings and training sessions. Occasional out-of-state travel to participate in conferences, symposiums, and seminars.
  

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

  1. Disclose that information on the application.

  2. Explain why the prior termination or resignation should not disqualify you from the current position.

  3. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS's hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights:

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on theState Personnel Boardwebsite.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal formhere.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within theRuleswebpage.

• How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)

• The Assessment Process

If your goal is to build a career that makes a difference, join the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans

• Medicalanddentalhealth plans

• Employer supplementedHealth Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of ColoradoEmployee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for thePublic Service Loan Forgiveness Program.

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together:We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries tocdhs_ada@state.co.us.

The State of Colorado is an equal opportunity employer

We are committed to increasing a“Colorado for ALL"of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.