Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.
Primary Responsibilities:
Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.
Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
IT Support for any escalations from a clinical location.
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
Assist the clinical staff by maintaining IT readiness for day-to-day operations.
Management of IT assets including
Receiving large orders of equipment
Manage assets at current storage locations.
Daily shipping of devices to locations on demand
Managing shipping and returns of assets from remote staff.
Support project work which includes but not limited to the following:
New product Rollouts
Department moves and buildouts.
Refresh of Desktop IT equipment.
Provide training and directions to other Desktop members as needed.
Provide feedback on staff to management.
Desktop Support provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.
Support Remote and Work-From-Home Staff
Be proficient in oral and written communication
Have skills in data analysis and solution development
Effective time and resource management
Strong deductive skills for system analysis and problem-solving
Ability to manage multiple activities
Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related technologies.
Analyzes and investigate complex IT issues as they arise
In-depth knowledge of PC hardware and peripherals.
Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration.
