The Sr. Manager, Quality Assurance (Delivery Assurance Leader) is responsible for ensuring delivery confidence through evidence-based validation of technology solutions supporting the organization’s business operations. This role leads quality assurance strategy and execution by validating outcomes through a combination of manual and automated mechanisms, ensuring solutions are functional, reliable, secure, and ready for adoption. Operating in a player-coach model, this role partners closely with delivery teams and platform stakeholders to reduce risk, enable informed release decisions, and build organizational trust in delivered solutions.
What You'll Do
- Own and execute the quality assurance and validation strategy to ensure delivered solutions meet defined functional and non-functional expectations prior to release.
- Lead and develop QA validation staff, fostering a culture of accountability, learning, and continuous improvement within a hands-on, player-coach model.
- Define and validate business-critical and operational scenarios using multiple validation mechanisms, including manual testing, exploratory validation, and automated testing.
- Ensure validation coverage includes non-functional requirements such as security, performance, reliability, and operational resilience.
- Partner with Delivery and Platform Management teams to support platform-led walkthroughs, simulations, and other mechanisms that provide evidence of readiness.
- Establish and maintain evidence-based confidence signals that inform go/no-go decisions, emphasizing outcomes and risk reduction rather than test activity volume.
- Guide and mentor technically oriented QA team members, supporting the emergence of a technical lead within the team.
- Collaborate with cross-functional stakeholders to identify delivery risks early and ensure appropriate validation and mitigation strategies are in place.
- Continuously evolve quality assurance practices to improve effectiveness, efficiency, and alignment with modern delivery approaches.
What You'll Need
- 8+ years of experience in quality assurance, validation, delivery assurance, or related technology roles, with flexibility for manager-level consideration based on experience.
- Bachelor’s degree required or equivalent professional experience.
- Working knowledge of quality assurance best practices, including manual testing, test automation, and exploratory validation.
- Ability to evaluate and interpret technical and business outcomes without being a deep technical specialist.
- Demonstrated ability to lead and develop technically skilled team members.
- Strong problem-solving, organizational, and prioritization skills.
- High learning velocity with the ability to quickly understand new domains and systems.
- Strong written and verbal communication skills, including the ability to convey risk and readiness clearly to stakeholders.
- Ability to manage multiple priorities while maintaining focus on delivery outcomes.
