Position Overview:
We are looking for a talented, experienced Dedicated Account Manager to play a key role in our sales and operations process. This individual will work directly alongside and support a dedicated sales representative while managing day-to-day customer operations and helping grow Truckload (TL) business opportunities. The ideal candidate is detail-oriented, hardworking, knowledgeable, and possesses a deep understanding of all aspects of a third-party logistics company.
This role will be responsible for assisting with all phases of the Truckload lifecycle, including quoting, booking, carrier coordination, shipment management, tracking/tracing, issue resolution, and customer communication to ensure exceptional service and account growth.
Company Info:
Our expertise in the transportation industry dates back more than 25 years in Less than Truckload and all modes of Truckload services. We provide logistics solutions for various customers, ranging from large national companies to small businesses.
Qualifications:
- MUST have prior experience in the transportation industry (preferably a 3PL) in sales, account management, carrier management, or operations.
- Strong understanding of both LTL and Truckload transportation processes.
- Excellent communication, organizational, and multitasking skills.
- Ability to build and maintain strong customer and carrier relationships.
- Experience managing multiple shipments and priorities in a fast-paced environment.
Duties:
- Work directly with and support a dedicated sales representative in managing customer accounts and daily operations.
- Manage and assist with all aspects of the Truckload shipment lifecycle from quote, covering loads, and tracking/tracing once in transit to delivery.
- Coordinate with carriers and customers to ensure accurate and timely shipment execution.
- Provide proactive communication and problem resolution throughout the shipping process.
- Maintain high levels of customer service while supporting account retention and growth initiatives.
Benefits:
- Salaried position (amount based on experience) + Commission.
- Employee sponsored health, dental, vision, life and disability insurance, and 401k plan + Company match.
- Free on campus Fitness Center and Physical Therapy
- Three weeks of Paid Time Off (PTO).
- Great work life balance and friendly work atmosphere.
All interested applicants can send in their resume to [email protected]