Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.
Design and develop high-quality training content for data center systems, including mechanical (CRAHs, chillers), electrical (UPS, generators), and controls systems (BAS, BMS, protocols like BACnet and Modbus).
Create learning assets such as eLearning modules, instructor-led training guides, job aids, assessments, animations, and simulations tailored to data center operations and technician training.
Collaborate with SMEs and engineering teams to gather technical input and ensure accuracy, clarity, and relevance of content.
Support LMS deployment of training materials and ensure compatibility with e-learning standards.
Assist in developing certification and qualification programs in partnership with the Data Center Facility Engineering (DCFE), operations, and safety teams.
Implement feedback loops using post-training assessments, surveys, and LMS analytics to improve training materials and learning outcomes.
Maintain and update content libraries to ensure alignment with current operational standards, safety regulations, and industry trends (e.g., liquid cooling, AI-driven automation).
Collaborate on content for new data center launches, including commissioning and early access operations, ensuring readiness of training assets.
Participate in content review cycles, incorporating stakeholder feedback and ensuring adherence to Oracle’s instructional design standards and branding.
Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.