Position Purpose:
The Cybersecurity Legal IT Systems Support Manager will own the tactical execution and product roadmaps for existing and future solutions in the Legal IT Systems Support portfolios. The candidate will be responsible for attracting, retaining, and developing teams who develop, maintain, and support users of internally facing customer focused legal technology. In addition, this Manager will be given the chance to work with our key vendors to ensure 3rd party solutions remain readily available to the business teams who rely on them. The Manager must exhibit the ability to lead their team, drive change management and process improvement in addition to partnering as needed with internal and external teams to guarantee successful implementations.
Preferred Qualifications:
Mastery of a modern scripting language (preferably Python)
2+ years of previous leadership experience
5 years of relevant legal technology experience
Experience with technology implementation and automation and change management
Capable of understanding complicated systems quickly
Experience with supporting windows Desktop environments
Experienced with legal technologies
Experienced with cloud technologies
Knowledge of Legal business processes
Experience with end user technical support, including white glove level support
Experience with development, design, and maintenance of software products or systems to support client strategies
Experience with Agile project and software development
Experience with Third party technology configuration, administrative management, maintenance, and continuous improvement
Experience with identifying, tracking, and utilizing metrics to measure the efficiency and effectiveness of services
Experience with translating high level strategy to tactical execution
Experience managing and growing team members in a professional setting
Effective communication and collaboration with peer and partner teams, legal teams, business teams, and senior leadership through written correspondence and verbal presentations
Experience managing vendor relationships
Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot, Cybersecurity consists of Architecture, Governance, Identity & Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning.
Key Responsibilities:
30% Delivery & Execution:
Collaborates and pairs with cybersecurity and legal teams to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Works with vendors and partners for the successful implementation of critical tooling and platforms
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Evaluates new technologies for adoption across the legal department
10% Support & Enablement:
Fields questions from engineers, product teams, or support teams
Monitors tools and participates in conversations to encourage collaboration across the teams
Provides technical direction for software running in production
Acts as a technical escalation point for the engineers on the team
50% People:
Provides leadership, mentoring, and coaching to cybersecurity engineers and analysts
Attracts, retains, and develops top talent to build a world class technology team
Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
Fosters collaboration with team members to drive consistency, and finds opportunities to expose engineers to career interests
Acts as a proponent of modern software development practices
Guides team members in strategy, alignment, analysis, and execution tasks within and across the teams
10% Learning:
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems
Direct Manager/Direct Reports:
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