Customer Value Manager

Primary Responsibilities

• Lead the execution of LinkedIn content and campaigns, including posts, newsletters, and targeted outreach to drive engagement and increase product visibility
• Manage participation in industry benchmarks, analyst evaluations, and external rankings (e.g., Gartner) to strengthen competitive positioning
• Develop and guide customer value narratives, including case studies, technical content, industry articles, and external media participation (webinars, podcasts)
• Partner with Corporate Marketing to deliver accurate, relevant, and compelling customer-facing content and campaigns
• Provide direction and guidance to content teams to ensure high-quality output and consistent messaging

Job Duties

• Collaborate with Product Line, Engineering, Sales, and Operations teams to create aligned, customer-focused messaging
• Support the development of proposals, presentations, and customer engagement materials that highlight value and differentiation
• Ensure all customer-facing and sales enablement materials are current, accessible, and effectively utilized across the business
• Contribute to digital engagement strategies and ongoing content development initiatives
• Manage multiple projects simultaneously while maintaining strong attention to detail and deadlines

Education and Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field required
• Minimum of 5 years of experience in commercial enablement, B2B marketing, or customer-focused communications roles
• Experience leading or mentoring team members and guiding cross-functional initiatives
• Strong ability to translate technical concepts and data into clear, customer-focused messaging
• Proven experience working cross-functionally with Sales, Product Line, Engineering, Operations, and/or Customer Success teams
• Demonstrated experience supporting digital engagement, content development, or communication strategies
• Excellent writing, communication, and project management skills with strong attention to detail

Veterans Welcome

At NOV, we proudly support and hire U.S. military veterans. We recognize the value of your leadership, technical expertise, and dedication to mission success. Veterans from all branches are encouraged to apply and build a future with us. 

To explore our benefits, please use this link: https://usbenefits.nov.com/
To learn more about NOV Wellsite Services: https://www.nov.com/about/our-business-units/nov-digital-services