Customer Support Technician

Description

This Customer Support Technician will be responsible for supporting all technology hardware and software systems in our enterpriseenvironment. Provide in-person and remote technical support to our customers. Assist in a wide variety ofresponsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration,remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concisecommunication and follow-through. Job Responsibilities:• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners• Assists in coordinating audiovisual setups and video conferencing support• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)• Monitors and maintains computer systems using company-provided tools, like Active Directory andMicrosoft Endpoint Configuration Manager (MECM).• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve,repair, or replace resources, as needed.• Recommend strategies to increase efficiencies which may include implementing new practices, devices,and/or software.• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11• Collaborate and assist with other areas of the IT department on projects and initiatives• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday• Participate in after-hours (evening & weekend) on-call rotation• Travel to remote locations to provide support, as needed• Perform other duties as assigned• Ability to lift 50 poundsRequired Skills:• IT Enterprise experience is preferred• High school diploma or equivalent; additional certifications or relevant education is a plus.• Ability to learn new systems and software in a fast-paced environment.• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.• Ability to manage multiple priorities and work independently or as part of a team.• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

Skills

Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual

Top Skills Details

Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual

Additional Skills & Qualifications

General CharacteristicsResponsible for Tier I software and hardware support. Diagnoses and resolves problems using documentedprocedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.Escalates problems to higher level technical support professionals when necessary. Assists in the resolution ofapplication, hardware and software problems.Education:Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, InformationSystems, or other related field. Or equivalent work experience.Experience:0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basichardware and software products and problem solving/troubleshooting skills.Complexity:Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhatindependently, under general direction of more senior customer service representatives, supervisors ormanagers. Generally follows documented procedures and checklists.

Experience Level

Entry Level

This is a Contract position based out of Orlando, FL.

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Orlando,FL.

This position is anticipated to close on Apr 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.