About GetDandy
GetDandy is redefining how local businesses win online.
We’re an AI-powered platform helping over 10,000 businesses grow revenue through reputation management, SEO optimization, and automated customer engagement. From removing unfair reviews to deploying AI chat and voice agents, we turn online presence into measurable business outcomes.
Our mission is simple:
Drive real revenue for our customers — and prove it.
Why This Role ExistsTraditional Customer Success is broken.
Too many handoffs. Too little ownership. No clear accountability for results.
At GetDandy, we’ve rebuilt Customer Success from the ground up.
We’re hiring Full-Stack Customer Success Managers who:
- Own the entire customer lifecycle
- Operate like CEOs of their book of business
- Are accountable for revenue outcomes, not just activity
This is not a support role.
This is a growth and retention role with real ownership.
Your Mission
Drive Net Revenue Retention (NRR) by ensuring every customer:
- Launches successfully
- Sees measurable ROI (“Dandy Dollars”)
- Expands their investment over time
You are the single owner of customer success from Day 1 to renewal and beyond
What You’ll Own
Launch
- Lead fast, clean, revenue-focused onboarding
- Activate key features (web chat, surveys, listings)
- Define and align on measurable ROI with customers
Retention
- Own all cancellation conversations (no escalations)
- Diagnose root causes and execute save strategies
- Use data and ROI to reinforce value
Expansion
- Identify and close upsell opportunities
- Drive multi-location and product adoption
- Grow your book to offset churn and exceed targets
Book of Business
- OwnershipYou are the CEO of your accounts
- Full accountability for:
- Net Revenue Retention (NRR)
- Gross Retention (GRR)
- Expansion revenue
- Launch success rate
- What This Role Is NOTNot ticket-based support
- Not siloed onboarding or renewals
- Not reactive customer service
This is a revenue-driving, customer-facing operator role
What Success Looks Like
- You launch customers fast and correctly
- You tie everything back to revenue outcomes
- You prevent churn before it happens
- You consistently grow your accounts
- You operate with urgency, ownership, and accountability
Top performers:
- Think like founders
- Obsess over customer ROI
- Never accept churn as inevitable
Compensation & Incentives
- This role is performance-driven and aligned to impact
- Commission tied directly to Net Revenue Retention (NRR)
- Minimum performance baseline: 102% NRR
- Scalable earnings with higher NRR performance
- Launch success required to unlock incentives
If you grow your book, you grow your income
What You Bring
- Experience in SaaS Customer Success, Account Management, or Sales
- Proven ability to manage and grow a book of business
- Strong communication and consultative selling skills
- Ability to handle retention conversations and objection handling
- Comfort working in a fast-paced, high-ownership environment
- SMB experience is a plus
Traits That Win Here
- Ownership mindset (no excuses)
- Revenue-focused thinking
- Bias toward action
- Strong problem-solving ability
- High accountability and resilience
Why Join GetDandy
- Be part of a company redefining Customer Success
- Work directly on revenue impact, not vanity metrics
- High ownership, high visibility role
- Fast-growing AI company with real traction
- Opportunity to grow into leadership as we scale
Apply If You want:
- Ownership
- Impact
- Growth
- Accountability
- And you’re ready to own a number, not just a queue
