Customer Success Engineer

Company Description

Minerva Defense is a dynamic startup dedicated to advancing technologies and strategies that bolster national security and prosperity. With a commitment to innovation, the company strives to address complex challenges through multidisciplinary approaches. Minerva Defense values collaboration and continuous growth while working on critical solutions for a safer, more secure future. The company operates at the intersection of technology and defense, fostering a culture of innovation and impact.

We offer extremely competitive benefits, including:

• Low deductible BCBS Gold Health insurance, dental, vision
• ADD, Life, and Short Term and Long Term disability coverage
• Automatic 5% contribution to 401k
• Professional development and education program with generous cost sharing
• Equity incentive
• Generous bonus opportunities
• A culture made to reward and celebrate doers

Role Description

This is a full-time role for a Customer Success Engineer based in Huntsville, AL or Dayton, OH. The role requires delivering exceptional technical support and troubleshooting assistance to clients while ensuring smooth solution implementation and operation. Responsibilities include addressing customer inquiries, resolving technical issues, supporting network security and cybersecurity requirements, and ensuring customer satisfaction through personalized guidance. While primarily located in Huntsville, some remote work flexibility is available.

Type: Full-Time

Location: Dayton, OH, Huntsville, AL,

Contingent on winning the ICAM Collection Development and Support TORP

Start Date: On or after June 5th, 2026

Expected Salary: $130K-$180K

Potential Sign on Bonus: $10k

Relocation Incentive

Minerva is looking for a customer success engineer to act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting to maximize value. Someone who can blend customer service with technical expertise to manage onboarding, resolve technical issues, provide training, and act as a bridge between users and internal engineering teams. 

Primary Duties 

• Diagnose complex technical issues and act as an escalation point for support teams. 
• Educate customers on best practices, new features, and optimization strategies. 
• Act as the voice of the customer, relaying feedback to product and engineering teams to improve the user experience. 
• Build strong, trust-based relationships with clients to drive long-term loyalty and satisfaction 
• Typical daily activities would include: 
• Conducting product demos for users or stakeholders. 
• Analyzing logs to troubleshoot API failures. 
• Meeting with customers to review usage data and success metrics. 
• Documenting product bugs and feature requests for developers 

Required Qualifications 

• 3-5+ years of experience in technical support, sales engineering, or account management role 
• Bachelor’s degree in computer science, information technology, engineering, or related technical field 
• Ability to explain complex technical concepts to non-technical stakeholders, strong active listening, and relationship-building skills. 
• Proactive, consultative approach to identifying risks, resolving technical issues, and preventing churn. 
• US Citizenship 
• Must have or be able to obtain a Top Secret Clearence 

Desired Qualifications 

• Previous project development and leadership positions 
• Familiarity with CRM systems (EspoCRM) and ticketing systems is highly valued 
• Relevant industry certifications (e.g., AWS, CCIE, ITIL)