Customer Service Technician

Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

COMPENSATION RANGE

Pay Range: $20.00 – $23.00

JOB SUMMARY

The Customer Service Technician plays a critical role in installing, repairing, and maintaining various types of flooring materials in residential settings.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist Field Team

Service

• Complete assigned service tickets as scheduled
• Examine scope of repair and complete an inspection report with details gathered.
• Complete services and repairs on a variety of floor coverings.
• Complete production paperwork and write-ups to document the repair provided.
• Communication on adjustments needed on the jobsite.

Quality

• Aid in monitoring job quality while completing services.
• Address quality concerns and report issues to Warranty Management team.

Job Readiness

• Ensure materials are available to complete tasks, including but not limited to screws, caulk, stock materiel, saw, drill, batteries, and tools. Transition installations/replacement, minor tile replacement/ installation, grout touchups/ maintenance, caulking, cut/tuck/stretch/seam carpet, patch linoleum, hard surface plank replacement/repair.
• Tools to be familiar with: wet saw, angle grinder, power stretcher, knee kicker, tape measure, hammer , rubber mallet, chop saw, electric staple gun, straight edge
• Familiar concepts: thin set/ grout applications, carpet installation, trowels, appropriate glue selections/applications

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The additional requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Cultivate and support positive professional relationships with business partners and homeowners.
• Previous work experience with flooring products and builder superintendents preferred.
• Regular and reliable attendance.
• Must possess and maintain a valid driver’s license
• Attention to detail.
• Knowledge of different flooring materiel and installation techniques, carpet, tile, and LVP.
• Good communication skills
• Must be able to work in a team environment
• Stay updated with industry standards and safety regulations

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require heavy lifting up to 30 pounds, exposure to temperature extremes, prolonged standing, or travel. Must possess the ability to stand for long periods of time; to reach with hands and arms; to move from project to project; to sit, stoop, kneel and crouch; to see well enough to discern differences in quality work.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•General working conditions

•Loud working conditions

•Field environment

•May require working in hot or cold temperatures.

OUR BENEFITS

•Health Insurance (Medical, Prescription, Dental, and Vision)

•Life Insurance

•Paid Holidays and Time Off

•401(k) Plan with company matching.

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.