Customer Service Specialist

Job Requisition ID: 55129
Opening Date: 04/10/2026
Closing Date: 04/24/2026
Agency: Department of Natural Resources
Class Title: CONTRACTUAL WORKER - 10000
Salary: $19-$25/hr.
Job Type: Hourly
Category: Full Time
County: Randolph
Number of Vacancies: 1
Bargaining Unit Code: None

This is a Contractual position for events held at the World Shooting & Recreational Complex.

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams.

The Customer Service Specialist will interact with the WSRC guests, vendors, employees, contractors, and other affiliated parties by addressing inquiries, taking messages, resolving complaints, and providing a higher level of customer support via telephone, email, or in person. Ensures that appropriate actions are taken to resolve customer or vendors’ problems and concerns. Maintains records of customer/vendor interactions with details of inquiries, complaints, comments, or actions performed. Uses knowledge of specific shooting range activities, Special Events and services, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Maintains Employee and Vendor files. Performs Accounts Receivable and Accounts Payable duties following DNR/WSRC procurement methods and procedures. Manages Facility Use Agreements, Assists with Data Entry, and reports. Creates and Maintains spreadsheets. Assists in populating WSRC Outlook calendar. Keeps shared workspace tidy and organized, assists Special Events team with light housekeeping and facility projects. Perform other duties at WSRC facility as assigned which are reasonably within scope of duties enumerated above.

• Explain events in detail to customers (in person, email and over the phone).
• Maintains records of customers, vendors, and employees.
• Performs AR/AP duties; completed daily reports.
• Manages facility use agreements.
• Assists with reporting and maintaining a variety of site spreadsheets.
• Assists with WSRC Records Retention.

• Requires knowledge, skill and mental development equivalent to completion of high school.
• Requires one year minimum experience at creating Excel spreadsheets with formulas, Word documents forms and templates

• Prefers 2 years of working office experience with AR/AP and Excel formulas across tabs.
• Prefers working knowledge of shooting range activities, special events and services.

All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position.

• Minimum of 17 years old possessing a valid DL.
• Requires ability to legally be around firearms.
• Requires physical condition and ability to perform position responsibilities.
• Requires ability to work weekends, and some nights or holidays for events.
• Requires ability to alter work schedule to meet the needs of the WSRC with occasional long shifts up to 10 hours.
• Requires completion of a background check and self-disclosure criminal history.

Charged with preserving, protecting, and promoting Illinois' natural resources, the Illinois Department of Natural Resources (IDNR) employees oversee water, wildlife, wetlands and oil wells, parks, historic sites - and everything in between.

Employment opportunities vary greatly, often providing employee’s the chance to work indoors and out in a dynamic yet relaxed environment.

The State of Illinois and the Department of Natural Resources are proud to bring you the premiere 1,600 acre World Shooting and Recreational Complex (WSRC). This unique site located in scenic Southern Illinois near the City of Sparta, close to three airports and less than 50 miles from three metropolitan area including St. Louis, MO. Visitors will have access to a variety of amenities from quaint local restaurants and shops to the bustling activities of the St. Louis area. The WSRC is open for public use and organized events.

​Work Hours: Various (includes weekends, nights, holidays, and potential long shifts for shooting events)
Headquarter Location: World Shooting & Recreational Complex, 1 Main Event Ln, Sparta, Illinois, 62286
Work County: Randolph
Agency Contact: Vicky Fowler
Email: vicky.fowler@illinois.gov
Phone #: 217-785-5387
Posting Group: Environmental & Natural Resources

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com