Lee County is hiring a Customer Service Specialist for our Utilities Team.
Under the general supervision of the Utilities Customer Service Supervisor, this position is responsible for delivering high-quality customer service via phone, email, in-person, and written correspondence. You will handle a variety of customer account activities, including billing, account maintenance, service requests, and payment processing.
This role requires strong communication, problem-solving, and organizational skills, as well as the ability to work with sensitive and confidential information.
What You Will Do- Provide courteous and professional assistance to customers via phone, email, or in person.
- Maintain accurate utility account records and respond to customer inquiries.
- Review and process New Account Applications, Transfers, and Disconnection Requests.
- Generate reports and process service work completed by Meter Services.
- Schedule and close service orders, including disconnections for non-payment.
- Apply policies and procedures in interactions with customers, developers, homeowners, engineers, architects, and other utilities.
- Ensure clear and effective communication in all forms (verbal and written).
- Maintain confidentiality and exercise discretion with customer information.
What We're Looking For- Education:High School graduate or GED or similar experience
- Experience:One (1) year of fast-paced, professional customer service or closely related experience
- Driver's License:Possession of a valid driver's license with an acceptable driving record is required
Extra Skills- Spanish language proficiency is a plus.
- Strong verbal and written communication skills, including proofreading.
- Proficient in Microsoft Office Suite, internet navigation, and industry-specific software.
- Strong math skills and attention to detail.
- Ability to interpret and apply departmental policies and procedures.
- Capable of multi-tasking and working both independently and as part of a team.
- Experience handling confidential information with integrity and discretion.
- Flexible availability may be required.
- Team-oriented and supportive work environment
- Opportunities for professional development and advancement
- Make a meaningful impact in your community by helping customers with essential service
Work Schedule:Monday – Friday
, 7:30 A.M. to 4:30 P.M.Why Join Us?Become part of a team that delivers essential services to the entire community. At LCU, you’ll build your skills, support customers, and contribute to work that protects public health and improves everyday life in Lee County.
About the DepartmentLCU plays a vital role in protecting public health, supporting economic growth, and safeguarding the environment throughout the community. Our team of dedicated professionals work around the clock to ensure that safe drinking water is delivered to homes and businesses, and that wastewater is properly collected, treated, and returned to the environment responsibly.About Lee CountyLee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County atLee County Government.
