Customer Service Representative

TITLE OF POSITION: Customer Service Representative I (CSR I)

Hours: M-F 8 a.m. -4:30 p.m.


REPORTS TO: Customer Service Manager


FLSA CLASSIFICATION: Non-Exempt


JOB SUMMARY: CSR Iis responsible for meeting company and customer requirements by coordinating and communicating customer requirements to the rest of the organization. This position provides customer advocacy while troubleshooting, problem solving and acting as liaison for our customers with various departments.


KEY FUNCTIONS/DUTIES:
1

• Manage customer orders from placement to delivery through multiple channels including phone, e-mail and Internet.
• Check inventory for open orders and work with the production team to satisfy customers’ delivery dates.
• Manage customer expectations to ensure satisfaction by clearly communicating our commitments such as delivery dates, problem resolution and order status details.
• Work with specified logistics companies to arrange transportation coverage for orders as necessary.
• Follow up with 3rd party logistics to ensure accurate entry of freight costs into Datacor for prepaid/prepaid & add shipments.
• Provide high quality of service through efficient use of technology relative to customer activity.
• Double check orders as an integral part of order entry process.
  
  
  REQUIRED QUALIFICATIONS:Skill Requirements
• Excellent written and oral communication skills along with the ability to work in a team environment.
  
• Excellent organizational and planning skills – ability to multi-task effectively.
  
• PC and MS Office proficiency required.
  
• ISO and Datacor ERP experience desirable.
  
  
  Education/Experience Requirements
• High School Diploma required. AS or BS in business or marketing a plus.
• Minimum 2 years customer service experience, inside sales, logistics or related functions (preferably in manufacturing).
  
  
  PHYSICAL DEMANDS:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation / Pay Rate (Up to): $22.50 - $22.50