Customer Service Representative

Position Summary

The Customer Service Representative (CSR) provides comprehensive order management, quotation processing, and customer support within a semiconductor business environment. The role partners closely with sales, customers, distributors, and overseas manufacturing teams to ensure accurate order fulfillment, backlog management, and responsive service.

Key Responsibilities

• Perform full-cycle customer service support for assigned territory.
• Process quotations for OEM customers and authorized distributors.
• Manage sample orders, purchase orders, and backlog tracking.
• Coordinate shipment status and delivery with manufacturing sites.
• Ensure compliance with corporate policies and quality standards.
• Process distributor programs including Ship & Debit and price protection.
• Support sales forecasting coordination.
• Provide phone and email support to customers and field sales.
• Respond to customer documentation and compliance requests.
• Provide backup support for other Customer Service Representatives.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in semiconductor environment.
• Experience reporting sales, bookings, and backlog metrics preferred.
• Strong communication and organizational skills.
• Working knowledge of basic accounting principles preferred.
• High attention to detail and multitasking ability.
• Proficiency in Microsoft Office with strong Excel skills.
• Ability to collaborate with Asia-based teams outside standard hours when needed.

Compensation & Benefits (California Pay Transparency)

The expected base salary range for this position in Pleasanton, California is $60,154–$77,000 per year, with actual compensation determined based on experience, qualifications, and internal equity. This role is aligned to Radford Job Code CS.CSMF.P2 at the P2 experienced individual contributor level and is positioned at approximately the 50th percentile of Bay Area semiconductor customer operations market data.

The position is also eligible for an annual discretionary bonus and a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan with company match, and paid time off, holidays, and sick leave in accordance with California law.

The Company reserves the right, at any time, with or without notice, to modify job responsibilities, reassign or transfer positions, or assign additional duties, and your cooperation in performing such work is expected. Winbond Electronics Corporation America is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including the California Equal Pay Act.

Physical Requirements, Work Environment & Workers’ Compensation Notice

This position is primarily performed in a standard office environment and may include extended periods of sitting, computer use, and video conferencing.

The employee is responsible for:

• Following all company safety policies and procedures.
• Immediately reporting any work-related injury, illness, or unsafe condition to their manager and Human Resources.
• Complying with all applicable workplace safety standards.

This position is classified as an exempt, salaried role and is covered under the company’s Workers’ Compensation insurance policy in accordance with applicable state and federal laws. Any injury or illness arising out of and in the course of employment must be reported immediately to ensure timely medical evaluation and claim processing.

Failure to comply with safety policies or timely injury reporting may impact eligibility under Workers’ Compensation regulations.

At-Will Employment Statement

You understand that your employment with WECA is for an unspecified duration. You are free to terminate your employment with WECA at any time, with or without a reason or notice, and WECA has the right to terminate your employment at any time, with or without cause or notice. This is called “at-will” employment. The at-will status of employment may only be amended in writing signed by you and by the WECA Chairman.