Customer Service Representative

Job Title: Customer Service Representative

Job Description

As a Customer Service Representative, you will be responsible for accurately entering customer orders into the system and validating all order details to ensure completeness and accuracy. You will perform order validation and exception resolution, including handling pricing issues, and manage order-related issues or customer complaints promptly and efficiently. Maintaining accurate records of all orders, purchase orders, and order confirmations is essential, as is collaborating with team members to deliver high-quality service by interacting with customers. You will monitor orders, process credits and cancellations, handle purchase order revisions, manage customer service issues related to returns, exchanges, and order modifications, and work closely with sales, logistics, and finance teams to ensure seamless order processing. Handling inbound customer calls and emails regarding orders, products, and services is also part of your role.

Responsibilities

• Accurately enter customer orders into the ERP system.
• Validate order details to ensure completeness and accuracy.
• Perform order validation and exception resolution, including pricing issues.
• Handle order-related issues or customer complaints promptly and efficiently.
• Maintain accurate records of all orders, purchase orders, and order confirmations.
• Collaborate with team members to deliver high-quality customer service.
• Monitor orders, process credits and cancellations, and handle purchase order revisions.
• Manage customer service issues related to returns, exchanges, and order modifications.
• Work closely with sales, logistics, and finance teams to ensure seamless order processing.
• Handle inbound customer calls and emails regarding orders, products, and services.
• Manage Tier 0 / Tier 1 accounts (lower-volume, non-white-glove).
• Take on phone queue responsibilities after 45–60 days of training.
• Maintain accuracy, timeliness, and responsiveness with orders processed within 48 hours and emails acknowledged within 48 hours.

Essential Skills

• 2 years of order management and customer service experience.
• ERP system experience for order entry.
• Manufacturing industry experience.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Basic knowledge of Microsoft Office Suite.
• Supply chain, retail, or manufacturing field a plus.
• Positive attitude and team player.
• Strong verbal and written communication skills.
• Attention to detail and customer service skills.
• Patience, empathy, and professionalism.
• Good problem-solving skills.

Why Work Here?

Join a large organization with ample opportunities for growth and potential contract extensions. Experience a close-knit team environment that values collaboration and support.

Work Environment

You will work in a hybrid schedule, requiring onsite presence at least two days a week, with Wednesdays as a core day. Work hours are Monday to Friday, from 8:00 AM to 4:30 PM EST. The work environment includes normal office conditions, requiring prolonged sitting and consistent computer functionality. The company promotes a 'dress for your day' culture, encouraging a comfortable yet professional attire.

This is a Contract position based out of Menomonee Falls, WI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Menomonee Falls,WI.

This position is anticipated to close on May 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.