Position Summary
A well-known fashion brand is seeking a Customer Service Associate to deliver best-in-class support across phone, email, and chat. This role ensures accurate, timely resolution of customer inquiries while partnering cross-functionally to drive satisfaction, maintain data accuracy, and support overall business growth.
Qualifications
• 2–3+ years of customer service experience (B2B apparel or footwear preferred)
• Experience with CRM platforms, B2B systems, and ERP tools
• Strong communication, organization, and follow-up skills
• Ability to multitask and problem-solve with urgency
• Proficiency in Microsoft Office (Excel a plus)
• Collaborative, team-oriented mindset with a customer-first approach
Responsibilities
• Provide omni-channel customer support via phone, email, and chat
• Resolve customer inquiries using internal systems and company policies
• Partner with inventory and planning teams to ensure accurate stock information
• Utilize CRM, ERP, and BI tools to retrieve data and support customer needs
• Collaborate cross-functionally to drive solutions and improve processes
• Maintain strong relationships with internal and external partners
• Participate in product training to support informed customer interactions
• Support ad hoc projects as needed