Customer Service Representative/Dispatch Assistant - Industrial HVAC

Hunton Services, a division of the Hunton Group in Houston, TX. is seeking to hire a dedicated Dispatch Assistant to function as the primary support for the Operations Manager of Industrial Services. Ideal candidate will need to be organized and have excellent customer service skills.

Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work!

Responsibilities:

• Check customers for contacts and add/correct to current/updated information.
• Attach packing slips and other needed documents to service calls.
• Run open calls report and verify there are no completed calls.
• When refrigerant is involved, verify records are entered.
• Process warranty claims and track paid claims.
• Billing to include the following: Verify job description matches invoice description and job is complete, adjust billing rates by customer, markup materials, as necessary.
• Follow up on aging Accounts Receivable weekly.
• Communicate with sales, technicians, supervisors and other coordinators regarding job scheduling and possible delays.
• Read emails addressed to "dispatch" and help reply to them when possible.
• Answer incoming calls to the dispatch line.
• Receive POs in Metaviewer.
• Prepare PowerPoint presentations for sales meetings.
• Make sure subcontract forms in place for all subcontractors.
• Collect JSAs from technicians for every job.
• Track safety requirements for each customer site.
• Track existing safety certifications for each technician.

Qualifications:

• Proficiency in Word, Outlook, and Excel.

Requirements:

• Associate's degree or higher.
• 2-5 years of business experience in related field.