Position Purpose
Ensures seamless order management, accurate customer communication, and efficient quoting support while maintaining strong relationships and collaborating with internal teams to enhance the customer experience
Responsibilities/Job Duties
• Processes and tracks customer orders from entry to fulfillment, ensuring accuracy in part numbers, quantities, and delivery schedules.
• Serves as a point of contact for customer inquiries, providing timely updates on order status, quotes, and deliveries while maintaining clear and professional communication.
• Assists in preparing RFQs and pricing requests in coordination with the sales and quoting teams, ensuring timely and accurate responses.
• Maintains accurate customer records in CRM systems, tracking interactions, follow-ups, and customer feedback for continuous improvement.
• Collaborates with internal teams, including sales and quoting, to streamline processes and ensure customer needs are met efficiently.
• Monitors and adjusts workflows as needed to improve order management efficiency and responsiveness.
• Assists with processing Return Material Authorizations (RMA) as needed.
Qualifications
• High School diploma or Bachelor’s degree in a related field;
• Strong customer service.
• Strong verbal and written communication for handling customer inquiries and updates.
• Ability to build and maintain long-term customer relationships.
• Experience with ERP and CRM software for order processing and tracking, preferred, not required.
• Ability to generate reports and manage customer data efficiently.
• Problem-solving skills to address order, shipment, and quality concerns.
• Strong attention to detail and organizational skills. to ensure accuracy in orders and documentation.
• Ability to collaborate with internal teams to improve workflows and efficiency.
• Problem-solving skills to address order, shipment, and quality concerns.
• Strong attention to detail to ensure accuracy in orders and documentation.
• Ability to collaborate with internal teams to improve workflows and efficiency.