Night Shift
Job Title: CSR Hospital Operator
Duration: 2-3 months with possibility of extension or conversion to a per-diem role
Pay Rate: 25/hr-30/hr
Schedule: M-TH 11:30pm-9:30am open to 5/8's schedule M-F
Bellevue, WA
Must haves:
- 2+ years experience as a hospital operator/PBX operator in a hospital setting
- Clear, professional verbal communication and phone triage skills
- Reliable attendance
- Ability to work independently (often solo overnight)
- Basic computer skills and ability to look up/record information in knowledge systems
- Experience patching callers to departments (security, S/A, ED) and handling clinical/nonclinical escalations appropriately
Preferred:
- Previous experience with hospital paging/dispatch systems or equivalent PBX platforms
Day-to-Day:
The night operator shift is typically low-to-moderate call volume (often ~8 calls/night, with peaks as needed). You will answer the main hospital line for public and internal callers, verify patient locations, provide directional and operational information (clinic hours, location), patch callers to appropriate departments (security, S/A, ED), dispatch facility and medical codes, manage and update on-call schedules, and log incidents. Most information is available in the department OneNote/knowledge base; you will be expected to quickly find and relay accurate information, escalate urgent events per protocol, and maintain clear documentation while functioning independently overnight.
Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.