Position: Customer Relations Coordinator
Job Description:
Forward Air is looking for a capable and dedicated individual to work as an Customer Relations Coordinator. The Customer Relations Coordinator is responsible for performing the clerical import/export duties. This candidate will respond to emails and voicemails concerning orders, issue resolution, shipment tracking, routing questions and customer requests in a timely manner. She/he must have excellent organizational skills handling files, time management and the ability to meet deadlines.
Core Responsibilities & Duties:
- Answer incoming customer calls and provide detailed information
- Accustomed to working with international paperwork
- Data entry on shipment tracking for import and export shipments
- Must be comfortable issuing IT to US Customs
- Familiar with ocean imports and ocean exports
- Provide support for tracking shipments and communication progress
- Maintain files in order and as outlined in the operations procedures and policy manual
- Consistently monitor e-mail requests and provide detailed information in a timely fashion
- Regular and dependable attendance
- Other duties as assigned
Qualifications:
- Demonstrated ability to carry out assignments to their completion and meet deadlines
- Ability to establish and maintain effective working relationships with employees and managers
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast-paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
- Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
- Ability to handle heavy workload and work well under pressure
- Understanding of industry documents (bill of lading, master air waybills, tsa forms, etc.)
- High school diploma or GED equivalent
- Must be able to pass basic hazardous materials training
Skills:
- The ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must have the ability to work in a fast-paced environment
- Strong verbal and written communication skills
- Experience with AS400 operating systems is a plus
- Transportation industry knowledge and experience is a plus
- Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.
Forward Air is an Equal Opportunity employer.
