This role supports the business by managing customer portals and work orders, ensuring purchase orders, requests, and documentation are processed accurately and on time. You’ll act as a key coordination point between customers, sales, and service teams while also supporting internal data management. The position is detail‑oriented, customer‑facing, and process driven. Key Responsibilities
Customer Portal & Work Order Management (80%)
• Manage incoming Purchase Orders and work orders, ensuring accurate review, routing, acceptance/rejection, and timely processing
• Coordinate with sales and service teams to track work order status, resolve issues, and ensure on‑time completion
• Maintain clear documentation and notes throughout the work order lifecycle, including uploads and approval submissions
• Support quote approvals, escalate issues as needed, and ensure compliance with internal processes
• Administer customer portal access, including registrations, approvals, user creation/deactivation, and customer support
• Maintain portal records, including customer master lists, usage tracking, and associated costs
Data Management Support (15%)
• Assist the corporate team with administrative data management tasks
• Support Parts data and Equipment data maintenance and accuracy Professional Development (5%)
• Participate in training to build skills in time management, customer relations, and data management
• Attend assigned training to learn Atlas Copco’s products and compressed air business
Required Skills & Experience:
• 2–3 years of experience in an administrative or technical support role
• 2‑year degree in Business or Marketing or equivalent combination of education and experience
• Strong organizational, communication (written and verbal), and interpersonal skills
• Customer‑focused mindset with the ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Self‑directed team player with a positive, service‑oriented attitude
Nice to Have Skills & Experience:
• Experience working with customer portals or work order systems
• Exposure to parts, equipment, or technical data management
• Experience coordinating between sales, service, and operations teams
• Familiarity with approval workflows or quote processes