Required Skills & Experience
1–2 years of experience in a customer service or support role
Hands-on experience with ticketing systems (e.g., Microsoft Dynamics, Salesforce)
Proven ability to manage and resolve email-based inquiries
Availability to work an 8-hour shift within designated time windows
Reliable transportation for in-office days
Nice to Have Skills & Experience
Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, etc.)
Experience handling live chat support
Strong written communication and multitasking skills
Ability to adapt to new technologies and processes quickly
Job Description
The Customer Care Representative plays a critical role in delivering exceptional service to guests. This individual will handle inbound inquiries via email, ticketing systems, and—soon—live chat, ensuring prompt and accurate resolution in alignment with company policies and standards. The ideal candidate is empathetic, tech-savvy, and thrives in a fast-paced, customer-focused environment.
Shift: Thursday-Monday 8am-5pm (onsite Monday/Thursday and remote Friday/Saturday/Sunday) - off Tuesday/Wednesday