Credit/collections Analyst

As a Credit/Collections Analyst, you will be responsible for managing a high-volume portfolio of customer accounts and ensuring the financial health of the organization through effective credit management and collections activities. This role requires strong analytical skills and the ability to partner with sales teams to support business growth while mitigating financial risk.

Responsibilities

• Manage a portfolio of approximately 600–1,000 customer accounts, including single site, multi-site, and corporate retail customers.
• Monitor accounts daily, assess risk, and make independent credit decisions within established approval authority.
• Review customer credit applications and financial statements to evaluate creditworthiness through ratio analysis and assessment of financial health.
• Conduct commercial collections activities, including proactive outbound calls to customers with delinquent balances.
• Prioritize collection efforts based on delinquency size and risk, focusing on larger balances while using automated tools for smaller accounts.
• Maintain detailed documentation of collection activity, customer conversations, and follow-up actions.
• Balance firmness in collections with customer service, maintaining professional relationships while securing timely payment.
• Partner closely with internal sales teams to support order releases, manage credit holds, and enable continued customer purchasing.
• Negotiate payment arrangements and working capital solutions with retail partners to rehabilitate accounts and retain goodwill.
• Support a sales-driven organization by aligning credit decisions with business growth objectives while mitigating risk.
• Work within credit and order management systems across both legacy platforms during ongoing system integration.
• Utilize Microsoft Excel and other Office 365 tools for reporting, analysis, and account management.
• Adapt quickly to system changes, new processes, and evolving workflows as the organization continues integration efforts.

• 1+ year(s) of commercial credit and collections experience.
• Bachelor's Degree in Business, Accounting, Finance, or a similar field.
• Proficiency in MS Excel and any ERP software.
• Experience with credit application analysis and Oracle.

• An advanced degree would be a nice-to-have.

This position is based in a corporate office environment with a dedicated cubicle area. The role follows a Monday-Friday schedule, from 8:00 am to 5:00 pm. The office is located at the Electric Works campus in downtown Fort Wayne, featuring modern office space with open collaboration areas and ample natural light. Employees have access to on-site amenities, including a food hall with local restaurants, a parking garage, and a rooftop patio. The surrounding district offers walkable access to coffee shops, restaurants, bars, and event spaces.

Job Type & Location

This is a Contract to Hire position based out of Fort Wayne, IN.

The pay range for this position is $27.75 - $37.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Wayne,IN.

This position is anticipated to close on Apr 14, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.