Description
Please note: This role is contingent upon contract award. While not an immediate opening, we are actively interviewing and may extend offers in anticipation of the award, with start dates dependent upon contract finalization.
Creative Operations Manager
Marketing and creative development is exciting when you see the work going viral across social, or on broadcast during huge media events, or from the stage when the team gathers to collect shiny objects at award shows. But to get to thatgreat worktherehas tobe a great foundation. A platform of process, grit, creative and strategic problem-solving, budget,efficiencyand team management, and even some informal therapy sessions.We’retalking about Creative Operations, andit’sthe backbone of any successful creative agency.
We need someone to partner with the Director of Creative Operations. Operations is part of the NEXT Creative Studio, a 150+ team of award-winning creative zealots, gurus and pirates committed to delivering best-in-class work for our public-sector clients.You’llbe inspired by the team and love the culture, but we need your help making sure we meet the changing markets with fidelity, speed,qualityand striking execution. On an enterprise levelyou’llmake sure we build not just a great portfolio, but a strong business geared for growth and scale.
If this sounds good,we’dlove to chat. Show us howyou’vedone this before at a large marketing or advertising agency. Talk about the problemsyou’vesolved that are specific to large teams, bigclientsand budgets, and a crazyamountof deliverables. Demonstrate how you and your team are the “glue” sitting at the center of it all – getting the bestoutthe account, creative andclient'steams as a kind ofshow-runner.Looking forwardto the conversation!
About ICF Next
ICF Next brings together strategy, creativity, data, and technology to solve real problems.
We work with organizations facing complex challenges across energy, public health, climate, and more. The work is not just about communication. It is about helping people understand, engage, andtake action.
Our teams build integrated campaigns and experiences that connect with people and hold together across channels. The work needs to be clear, useful, and built to perform. If it does not resonate, it does not work.
As aCreative Operations Manager,you’ll:
Work with the Director of Creative Operations to develop and implement operational plans to help ensure efficiency and effectiveness. You can see down the road and strategize solving problems before they become critical.
Be responsible forcreative project management from start to finish, including reviewing creative task requests from account teams, assigning theappropriate staff, developing project schedules, and estimating labor costs.
Manage workflows for multiple clients in various mediums, including digital, print, web, video, and motion graphics.
Work closely with the creative and account teams to ensure projects are completed on time and to a high standard.
Negotiate due dates and timelines with internal clients as needed.
Identifyand manage risks and issues, ensuring any problems are quickly resolved.
Lead and mentor team members, set performance expectations, and provide feedback to improve team performance. Your reach in this goes beyond yourteams,you’recoaching everyone to their best work.
You’llneed:
10+ years’ experience in creative operations, preferably within an agency environment.
A bachelor’s degree in marketing, advertising, communications, or equivalent experience in a related field.
At least 3 years prior experience managing people.
Additional Professional Attributes:
A go-getterattitude with the ability to solve problems quickly and efficiently in a fast-paced environment.
The ability to handle multiple tasks simultaneously while still meeting tight deadlines.
What we offer:
Flexible working arrangements, including remote and hybrid options
Competitive benefits, including healthcare and retirement plans
Ongoing training and development opportunities
A collaborative environment with opportunities to connect across teams
Opportunities to contribute to social impact and community initiatives
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.
Candidate AI Usage PolicyAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$89,649.00 - $152,404.00Nationwide Remote Office (US99)