The Court Operations Supervisor provides leadership and operational oversight for the Municipal Court, ensuring efficient, compliant, and customer-focused services. This role is responsible for supervising and developing court staff, managing daily operations, and maintaining adherence to judicial, statutory, and administrative requirements. The position serves as a key liaison between internal teams, external agencies, and the public, ensuring accurate communication of court processes and timely resolution of issues. Additionally, the role supports technology implementation, financial balancing, and procedural updates, while fostering collaboration and continuous improvement. Acting as a resource for complex inquiries, this position plays a critical role in upholding the integrity and effectiveness of court operations.
The Court is located at 3030 Turnpike Drive and operates Monday-Thursday, 7:00 am to 6:00 pm, and will require rotational Saturday/Holiday Court coverage.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).
This position supports the goals of the Chief of Staff’s Office, which coordinates and oversees cross-departmental initiatives and activities across a wide range of municipal systems, services, and programs. This includes managing the Municipal Court Division, the City Clerk’s Division, the City Hall Operations Division, the City’s justice, equity, diversity, and inclusion efforts, as well as the Policy & Budget Division. This position also directly supports the goals of the Municipal Court to administer equitable, fair, and impartial justice in a timely and courteous manner; protect fundamental rights; promote public safety; and facilitate community reparation through SPIRIT.
Every employee is accountable to:
Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
Act as an ambassador by understanding and fostering the organization's mission and vision
Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
Address difficult or contentious issues in a constructive manner
Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
Work to continuously improve the efficiency and effectiveness of the service or product being delivered
Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES Citywide- Every employee in this position is accountable to:
Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
Recognize personal strengths and weaknesses, and target areas for personal self-development
Demonstrate initiative in performing job tasks
Exhibit problem-solving skills leading to sound judgment and quality decisions
Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
Communicate effectively with individuals and groups using clear and concise verbal and written communications
Demonstrate accountability for work, and take ownership in job performance
Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific– Every employee in this position must be able to:
Utilize strong organizational and supervisory and management skills to effectively assist in the oversight of court operations
Apply a thorough understanding of office procedures, management practices, and legal and jury requirements relevant to court operations
Familiarize and understand the daily operational needs of the Court and how to support those needs
Communicate clearly and effectively, both verbally and in writing, to convey information, instructions, and policy interpretations
Deliver concise, accurate explanations of court policies, procedures, and legal requirements to staff and the public
Lead, mentor, motivate, and provide direction to court personnel to ensure a high-performing team
Provide excellent customer service and resolve conflicts professionally, including interactions with challenging or difficult individuals
Work independently and collaboratively with the Court Management Team, court staff, city departments, members of the public, and outside vendors and contractors
Support strategic planning efforts and lead process improvement initiatives within the Court
Learn and support the Court’s records management and software systems, including assisting with testing, training, and providing technical support
Use computer applications proficiently, particularly Microsoft Office Suite and court management systems
Leadership/Supervisory– Every employee in this position is accountable to:
Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
Effectively supervise, mentor, and motivate in a team environment
Essential Job Functions, Duties, Responsibilities, and Tasks
Leadership and Staff Development
Supervise, train, and evaluate staff; address performance issues and recommend disciplinary actions or advancements
Assist with recruitment, interviewing, and hiring decisions
Oversee daily operations and scheduling of court staff; ensure compliance with policies and procedures
Support staff with difficult customer inquiries and ensure information is provided per open records and legal guidelines
Supervise Saturday/Holiday Court on a rotational basis with the Court Leadership Team
Serve as Acting Court Administrator when needed
Internal Court Operations
Ensure compliance with Court judicial, administrative, statutory, and local policies and procedures
Support necessary procedural updates based on legislative updates and requirements
Communicate court rules and processes to staff and the public
Resolve system issues and coordinate with external agencies (e.g., CCIC, DMV)
Collaborate with IT on technology implementation and gain expertise to manage the court records system
Maintain court calendars, documents, and automated workflows in the court record management system
Manage electronic court recordings
Complete the daily balancing for the Court
Back up courtroom clerks as necessary
Oversee the Electronic Citation Import process from the Police Department
Review operations for improvements and recommend modifications
Schedule Pro Team Judges as needed
Maintain CCIC certification and current on entry and clearance of warrants and protections orders
Partner with other courts to share best practices, benchmark data, and identify joint opportunities
External Court Operations
Oversee the Public Defender coverage and maintain necessary coverage calendars
Provide informal supervision and direction to the contract security guards
Maintain the monthly arraignment calendar created for the Police Department
Update court webpages as necessary
Maintains regular and punctual attendance
Other Duties and Responsibilities Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.Education, Experience, Skills, Formal Training, Licenses, and Certifications Required:
Graduation from high school or GED
Four (4) years’ experience in a court setting, municipal court experience is preferred
Demonstrates strong computer skills with extensive knowledge of Microsoft products and a general understanding of court records management systems
Pass pre-hire Criminal Justice Information System (CJIS) criminal background check and fingerprinting
Preferred:
Experience with the FullCourt records management system, including table maintenance and form development
Experience with other court record management systems
Prior supervisory experience
Bachelor’s degree in criminal justice, social sciences, business administration, finance, accounting, court management, or related field
NACM CORE Champion or National Center for State Courts (NCSC) court management program completion
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for:
Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
Frequent lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting and pushing and/or pulling of up to twenty-five (25) pounds with dollies and carts
WORKING CONDITIONS Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment General office equipment, including telephones, calculator, credit card machines, printers, computers, printers, copier, fax machine and shredder.
PRE-EMPLOYMENT REQUIREMENTS
Background checks will include employment references and criminal history, Criminal Justice Information System (CJIS) criminal background check and fingerprinting, and when applicable, credit check, driver license record, and education verification
Drug screen
Must be legally entitled to work in the United States
