Corporate and Continuing Education Coordinator

BROAD FUNCTION

The office of Corporate and Continuing Education (CCE) serves employers, community members, potential students, current students and the local workforce by providing occupational and workforce training resources as well as lifelong Learning opportunities. Additionally, the department works with various economic development and workforce boards and serves as a liaison for other community partner organizations.

The Corporate and Continuing Education Coordinator for CCE will serve as the administrative support professional, dedicated to providing high-level customer service to prospective students, enrolled students, employers, faculty, the instructional design team, and other key stakeholders of Jackson College in a fast-paced environment. In addition, this position will assist with tracking, coordination, and implementation of lifelong learning, occupational, and workforce training programs provided by the department. This position requires a strong team- approach to daily work activities and adaptability to the constant development of new innovative projects. Due to the nature of CCE services, the Corporate and Continuing Education Coordinator must be comfortable working with executive-level personnel within the community and consistently demonstrate strong business professionalism, including both verbal and written and while attending multi-faceted meetings both internal and external. Further responsibilities include working closely with internal departments to assist individuals with all aspects of Student Services including, but not limited to, admissions, event planning, registration, career services, multicultural, international, and support services.

ESSENTIAL DUTIES AND RESPONSIBLITIESinclude the following. Other duties may be assigned.

• Provide high-quality front-line customer service in collaboration with Coordinators and administrators by assisting students, employers, faculty, and community partners; managing employer communications; processing registrations, payments, reimbursements, and cancellations; and ensuring timely, professional follow-up across phone, email, text, and chat platforms.

• Maintain comprehensive knowledge of department programs, services, pricing, requirements, outcomes, and funding opportunities to accurately advise participants and employers, support enrollment growth, and guide customers in leveraging applicable financial resources.

• Coordinate scheduling and logistics for department programs, trainings, community workshops, camps, and events, including reserving rooms and off-site locations, arranging catering, ordering supplies and consumables, preparing instructional materials, and managing calendars for faculty, students, and administrators.

• Manage departmental registration, records, and data systems by building classes, enrolling participants, updating attendance and grades, maintaining accurate digital and physical files, documenting communications and inquiries, ensuring FERPA compliance, submit credit for prior learning requests to Dean and Registrar, and preparing certificates and completion documentation for accrediting and credentialing bodies.

• Administer learning platforms and faculty access by managing Canvas Catalog (Jetway) and CCE subaccounts, creating course listings, shells, sandboxes, copying content, adding and removing faculty, coordinating non-degree program approvals, and serving as liaison to ensure platform best practices.

• Provide administrative and financial support by tracking budgets, purchase orders, invoices, vouchers, payments, credit card summaries, instructor stipends, and reimbursements; maintaining organized electronic records; and supporting multiple administrators and departmental projects.

• Coordinate with CCE team in developing marketing strategies, materials, CCE catalogs, and electronic/social media communications. Develop literature and communication templates, ensuring accurate information free of grammaticalmistakes as well as participate in presentations and/or orientation efforts, which may involve work at College functions, industry open-houses, and business and industry events. Events may take place during non-standard workhours
  • Timely ordering and organization ofoffice supplies, maintaining the office supply inventory, maintaining the office machinery, scheduling appointments, and schedulingrooms for CCE meetings.
  • Manage all instructor Edustaff account set-up in a timely manner.
  • Lead Jetway Committee to engage and inform faculty of course offering opportunities and process to assure Jackson College course approval of standards. Manage the intake and review process for Jetway proposal submissions.
  • Provide administrative support to multiple administrators, including scheduling, preparing credit card summaries, processing invoices, and assisting with various department projects.
  • Maintain accurate department records and files for completed courses, including course completion folders, instructor packets, schedules, rosters, course evaluations, budgets,etc.
  • Prepare and ensure that certificates for students completing department training areready for distribution,
  • Submit all required paperwork for completion verification to certifying bodies, such as industry-credentials, licenses, CEUs, certifications,etc.
  • Build, maintain, and nurture effective and professional relationships withcolleagues, students, employers, community members, vendors, and partners through open communication, especially as related to college programs of study, lifelong learning, workforce training, work-based learning/graduate placement opportunities, and apprenticeships in Jackson, Hillsdale, and Lenaweecounties.
  • Manage the YMCA youth camp each summer. Organize all faculty volunteers and order supplies based on activity. Track cost for reimbursement. Support in hiring, training, and managing student worker for camp.
  • Maintain current knowledge of related training funding opportunities, including federal and state workforce grants, MNJTP training funds, partner programs, financial aid, etc., Assist students and employers in leveraging funding programs as appropriate andapplicable.
  • Responsible for understanding, supporting and actively demonstrating Jackson College’sbeliefs, values, mission and vision and being in agreement to be evaluated bysame.
  • Occasionally be available during evening and weekend hours for departmentalactivities and to periodically attend communityevents.
  • Assign competency and work-based learning tasks to department student workers and interns to maintain a positive student experience and provide strong lasting experiences.
  • Analyze and evaluate sensitive situations critically and accurately, determine consequences, solve problems creatively and recommend effective courses of action.
  • Utilize college electronic systems for digital student record maintenance and updates, while appropriately documenting student communications and inquiries; record details of inquiries, comments and complaints, record details of actions taken.
  • Participate in ongoing learning and professional development to assure ongoing knowledge and implementation of workforce and student development best practice standards.
  • Embrace a diverse student population recognizing each student’s unique circumstances, needs, and motivations for pursuing higher education.

SUPERVISORY RESPONSIBILITIES

None

CONTACTS AND PURPOSE OF CONTACTS

Internal: Frequent contact with registration/records, admissions, business office, multicultural affairs, student life, student housing, career services, Center for Student Success, institutional quality and effectiveness, information technology and academic department staff in information sharing/gathering and problem-solving capacity. Regular contact and collaborative work with other staff, faculty, and administration members.

External: Michigan Works Agencies (MWA), Jackson Area Manufacturers Association (JAMA), Workforce Agencies/Boards, Economic Development Partners, Career and Technical

Education personnel, industry and community partners, and potential or current students/apprentices.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and Experience

Minimum of Associate Degree in Business, Marketing, Organizational Management, or related field required.

Minimum

• Excellent interpersonal skills and strong organizational skills. Ability to manage several projects at once.
• Excellent communication, organization and interpersonal skills.
• Ability to work collaboratively with faculty, administration and staff.
• Ability to effectively establish positive relationships with students and stakeholders
• Demonstrated ability to work with a diverse population.
• Proficient in Microsoft Office, Outlook, Excel, PowerPoint and Database management.
• Proficient with various social media platforms.
• Ability to coordinate basic logistics, such as scheduling, room setup, and materials preparation.

Preferred:

• Bachelor’s degree (B.A. or B.S.) from a four-year college or university and two years related work experience preferred.
• Desire to engage with the community and openness to new ideas that support the development of innovative community workshops and lifelong learning opportunities.
• Experience in training development, evaluation, research and/or program development.
• Ability to maintain strict confidentiality and accuracy when handling sensitive information, records and reports.
• Grant compliance, records management tracking, and reporting experience.
• Ability to represent the college professionally.
• Must be able to communicate effectively and collaborate with many areas of the College and Community.
• Office management principles and practices.
• Work as a team in an open office setting.
• Ability to adapt to changes in work environment, manage competing demands and deal with frequent changes, interruptions or unexpected events.
• Excellent interpersonal and communication skills and strong organizational skills.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures, manufacturing design documents or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee must regularly reach, handle, finger. The employee must occasionally lift and/or move up to 50 pounds. The specific vision abilities required by this job include near acuity (clarity of vision at 20 inches or less)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Occasionally, when visiting off- site locations the employee may be exposed to a higher noise intensity level.

“This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of

difficulty.”

Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position. Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.