Configuration Support Analyst – Support Services

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Must be based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Position Summary

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

Duties and Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels
• Conduct scope assessment, gather requirements, and configure application solutions
• Execute change management procedures and validate configuration accuracy through workflow testing
• Troubleshoot software defects, for ongoing support activities post-implementation
• Deliver consultation on best practices and configuration standards across solutions
• Collaborate with internal stakeholders and participate in structured service delivery processes

Minimum Qualifications

• Two to four (2–4) years of client-facing or customer support experience
• Two (2) years supporting software applications
• Associate’s degree, bachelor’s degree, or relevant technical training preferred
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability

Preferred Qualifications

• Clinical or healthcare information technology experience, including Cerner or Oracle Health
• Experience with CCL, SQL, or related query languages