Compliance Business Support Consultant (Business Support Consultant 4)

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

This position is in Wells Fargo Merchant Services (WFMS). WFMS provides businesses of all sizes with merchant acquiring solutions, including point-of-sale terminals and ecommerce gateways for payments acceptance, such as credit card, debit card, check guarantee, e-commerce and gift cards. WFMS ranks top 10 Merchant Acquirer in the U.S. by volume.

Specific Job Responsibilities:

• Serve as a subject matter expert and provide consultation and advice regarding applicable risk topics for WFMS and its functions. 
• Provide guidance and clarity to WFMS Sales and Operations team members on compliance matters to enable fast, efficient, and good customer servicing while ensuring compliance with applicable policies and regulatory requirements, and minimizing risk. 
• Develop, implement and monitor procedures to identify, assess and mitigate any risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance among risk mitigation, operational efficiency, and customer experience. 
• Partner with teams to design and implement controls, and execute and monitor the controls to ensure they are working effectively to manage risk across the business. Provide consultation on alternatives and implications, including a thorough analysis of business and system changes to determine impact of designed processes and controls. 
• Proactively identify unmitigated risk and control gaps; develop and manage Business Identified Issues; develop corrective action plans and effectively manage change; manage work team efforts required for remediation of corrective actions.
• Write and maintain compliance and risk procedures and other supporting documentation throughout the document life-cycle 
• Presents to executive management on business performance and recommends strategies to implement changes and improvements. 
• Instill a culture of strong risk management. Identify risk-related training opportunities; may design/coordinate the development of training materials and delivers training.
   

• 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

• Advanced Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact with all levels of an organization
• Good project management skills

Highly Desired Qualifications:

• Expert knowledge of regulations and policies applicable to the merchant business and banking, including but not limited to BSA/AML, FCRA, and UDAP
• Knowledge of payment network rules and prior working experience at a payment services or merchant services business
• Exceptional critical thinking, analytical and problem-solving skills, with high attention to detail and accuracy
• Ability to exercise independent judgment to identify and resolve problems
• Ability to negotiate, influence, and collaborate to build successful relationships with business partners, legal, compliance, and with all levels of an organization
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a fluid and complex environment
• Ability to multi-task and meet deadlines despite competing priorities including ability to simultaneously lead multiple projects
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability
• Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
• Strong knowledge of Wells Fargo systems to include Hogan, SVP, Cornerstone, and WCIS
• Experience conducting root cause analysis for data-driven process-related improvements
• Experience with and comprehension of Wells Fargo lines of business, products and services
• Certification in one or more of the following:
• Certified Anti-Money Laundering Specialist (CAMS)
• Certified Financial Crimes Specialist (CFCS)
• Certified Information Systems Auditor (CISA)
• Certified Internal Auditor (CIA)
• Certified Regulatory Compliance Manager (CRCM)
• Certified Risk and Compliance Management Professional (CRCMP)
• Certified Risk Professional Program (CRP) 
   

• Ability to travel up to 10% of the time

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.